Clinic​/Practice Assistant, Urology

Overview

Site:
Mass General Brigham Medical Group Northern Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Medical Group is a system-led operating entity delivering high quality, low cost, innovative community-based ambulatory care, with offerings across primary care, specialty care, behavioral and mental health, urgent care, outpatient surgery, imaging, cardiac testing, and infusion at locations in Massachusetts, New Hampshire, and Maine.

We are located at 260 Merrimac Street in Newburyport, MA. Our team evaluates and treats a range of urologic disorders in adult patients. The team is board certified and includes experts in minimally invasive surgical techniques.

We are seeking a full time, 40-Hour Clinic/Practice Assistant to support our practice. Our practice is open Monday through Friday from 8:30am to 5:00pm.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen and/or take messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and respond to any needs for information.
• Assist in patient flow processes.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
healthcare office experience 0-1 year required

Knowledge,

Skills and Abilities

• Basic Proficiency with all Office Suite.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Preferred:

• Experience working in a community-based medical practice

Hybrid

260 Merrimac Street

40

Regular

Day (United States of America)

$17.71 - $23.20/Hourly

3

Mass General Brigham is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will provide reasonable accommodation to participate in the job application or interview process and to perform essential job functions.

For accommodation requests, contact Human Resources at .

At Mass General Brigham, our competency framework defines effective leadership by specifying the behaviors most critical for successful performance at each job level. The framework comprises ten competencies and is used to evaluate performance, hire decisions, development needs, and talent planning.