ServiceNow Technical Architect

Job Description

Position :
Service Now Technical Architect

Employment Type

:
Contract

Start : ASAP (January
2026)

Duration : 6

Months

Location :
Berkshire, UK (Hybrid, 1-3 days per week)

Language(s) :
English

Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.

Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting‑edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership.

Role – We are seeking an experienced Service Now Technical Architect to lead the technical design, delivery, and governance of Service Now platform implementations and enhancements. This is a hands‑on leadership role where you will define technical architecture, guide development teams, and ensure secure, scalable, and resilient Service Now solutions aligned with enterprise standards.

• Own the technical architecture for Service Now implementations and managed service engagements.
• Work closely with solution architects and customers to capture and baseline technical requirements.
• Translate requirements into scalable, secure technical designs aligned to enterprise architecture.
• Lead and coordinate teams of Service Now developers, integration specialists, UX designers, and QA analysts.
• Drive Agile delivery activities including:
  • User story creation and refinement.
  • Effort estimation and sprint planning.
  • Task allocation and delivery tracking.
• Provide best‑practice guidance and technical solutions to address complex requirements and issues.
• Identify, manage, and mitigate technical risks and delivery challenges.
• Ensure quality, security, resilience, and compliance of all deployed solutions.
• Track and communicate technical delivery status to programme and project leadership.

• Proven experience as a Service Now Technical Architect.
• Strong expertise across Service Now ITSM and related modules (e.g. SNVA, integrations).
• Deep understanding of ITIL processes, solution architecture, and enterprise integrations.
• Experience leading multiple Service Now implementations, including at least one full end‑to‑end lifecycle.
• Hands‑on knowledge of Service Now deployments, migrations, upgrades, consolidations, and integrations.
• Strong experience in troubleshooting and proactive resolution of platform issues.
• Ability to mentor engineers and provide clear technical direction.
• Solid understanding of Agile / Scrum delivery methodologies.

• Service Now Certified System Administrator
• Service Now Certified Implementation Specialist
• ITIL v3 Foundation

If you are interested or would like to know more, please email with your CV and availability to speak.

Applicants must be UK-based and hold a valid right to work status.