Senior Manager - Business Engagement and Delivery Lead

Vodafone Three Senior Manager – Business Engagement and Delivery Lead

Vodafone Three Senior Manager – Business Engagement and Delivery Lead role at Vodafone Three

Location: Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri

Hybrid: 2–3 days in the office per week, at least 8 days per month.

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today. We’re creating more than the UK’s best network.

We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building.

From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country.

Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Join our UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country.

Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga‑fast speed, to our customers.

• Act as the primary network ambassador to COPS, CBU, EBU, and MVNOs on BAU topics including customer experience, marketing claims, and network performance insights. Engagement should enable business and brand teams to communicate positive network messages, backed by data, directly to the customers via below the line (e.g. texts, mails) and above the line marketing campaigns (e.g. TV commercials, billboards).
• Maintain a deep, real‑time understanding of business priorities across all customer‑facing units. Understanding the commercial aspect short‑term is crucial.
• Translate commercial and operational priorities into actionable strategies for NQCXI and the wider network organisation.
• Lead cross‑functional programme and project management for NQCXI initiatives, ensuring timely delivery and stakeholder alignment.
• Develop and maintain tools and frameworks that support NQCXI activities, like benchmarking, customer experience modelling, and performance diagnostics.
• Ensure continuous feedback loops between business units and network teams to make sure that network teams understand how they support the business and how they can drive proactive quality improvements where it matters the most.
• Support the development of strategic plans and investment cases that align network performance with commercial goals.
• Drive innovation in how network quality insights are communicated and actioned across the business.

• Strong background in telecoms, ideally with experience in both commercial and network‑facing roles.
• Proven ability to manage senior stakeholder relationships and influence cross‑functional teams.
• Experience in programme management and strategic planning.
• Excellent communication and storytelling skills, with the ability to translate technical insights into business…