Operations Administrator

We are seeking an Operations Administrator to join our team. The ideal candidate will be responsible for providing administrative support and ensuring smooth operations within the organisation.

Reporting to:

Operations Manager and Team Leader

INSTALLATIONS:

Manage the supply, installation, and commissioning of EAS (Electronic Article Surveillance) and RFID (Radion Frequency Identification) equipment from initial enquiry to invoicing for selected clients as determined by Key Account Managers

SERVICE:

Schedule and managing incoming service calls to ensure that service calls are responded to within the stipulated customer KPIs, and that Field Service Engineers productivity is optimised.

Employment Term:

Permanent

• Analysis and processing of customer’s enquiries
• Selection of sub-contractors / checkpoint engineers in line with policy
• Management of a project programme
• Coordination of installation and commissioning works
• Managing variations and the processing of – Orders / Deliveries / Installations & Returns
• Processing Credits and Debits
• Ensuring swift and accurate completion of invoicing and payment
• Supporting Account Managers and other departments
• Stock management with communication to the UK and European warehouse
• Purchase ordering of stock
• Daily and Weekly reporting

• Allocate incoming service calls to field service engineers.
• Allocate Preventative Maintenance Visits (PMVs) using the correct time windows.
• Ensure that customer SLAs are met, and engineer’s productivity is maximized.
• Review progress of work throughout each day by making continual appropriate adjustments to deal with high priority calls and balancing these with the need to complete lower priority works.
• Ensure that engineer’s routes follow a logical geographical path and reduce travel time as much as is possible, while at the same time maximizing the number of jobs completed each day.
• Make judgements as to when to reassign work or deploy sub-contractor resource to achieve objectives.
• Take account of variables such as technician expertise, likely duration of work activities, traffic, weather conditions, and spare parts availability, and use this knowledge to achieve the best outcomes.
• May be required to process invoices for completed works and contracts.
• Receive service calls direct from the customers and provide basic first line technical support prior to logging.
• May be required to provide support to the Customer Service Engineering team with regards to material and spares replenishment.
• Follow up on service calls where a second visit is required and manage this to achieve a resolution.

• The ability to work as an integral part of the team and be able to provide strong administration, excellent time management and organisational skills.
• Confident and self-motivated, able to manage daily workload and prioritize accordingly whilst supporting others. (Someone who has initiative and can work on their own without being managed daily)
• The ability to work under pressure in a changing environment.
• Good geographical knowledge of the UK is desirable.
• Strong communications skills are essential written and verbal and must be able to establish a good rapport with colleagues, customers, and other departments of the business.
• Computer and database skills and experience are essential.
• SAP user skills are desirable.
• The ability to multitask in all areas of the department after training period.
• Attention to detail is of utmost importance as the job requires someone who can take responsibility for the fine details in the interest of both Checkpoint and the customer.
• Proactive with the ability to manage the job function, capable of working to deadlines.
• Focused on continuous improvement and best practice.

• SAP
• Praxedo
• Lotus Notes
• Customer based platforms.
• Outlook

Up to £28,000 per year

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Private medical insurance
• Sick pay

• GCSE or equivalent (required)

• Customer service: 2 years (required)
• Administrative experience: 2 years (required)