Associate Project Administrator

19845 US Hwy 76 Newberry South Carolina 29108

This position is an individual contributor role that acts as the main coordinator between Valmont and our OEMs (Original Equipment Manufacturer) / Representatives and Customers in areas of requests for quotations, accepting and processing orders, computing accurate prices, maintaining management directed margins, negotiating price and delivery to obtain orders, handling all quote and order related issues for our customers.

• This position reports into a Project Administrator Supervisor and has no direct or indirect reports
• Provide exceptional day to day customer support by continuously operating within our Core Values:
  Passion, Integrity, Continuous Improvement & Delivering Results
• Process quotes and/or orders on a timely basis and monitor flow through various departments, including expediting when required
• Maintain a complete understanding of the quote and order entry systems and all the process and procedure changes that occur
• Ensure recommended margin levels be met on all quotations
• Be helpful and provide alternatives in resolving customer issues
• Be a solution provider with all who receive prices or place orders
• Establish and maintain a reliable working relationship between the regional team, factory and the OEM / Representative
• Evaluate and re-price quotes and orders when changes are made or negotiations take place
• Expeditiously resolve problems as they occur both internally and externally
• Verify orders received against quote and contract documents, enter and schedule orders and maintain open communication with OEMs / representatives and customers as to the progress of orders
• Manage and communicate specifics for all assigned quotations including the initial review and summarization through follow-up activities
• Establish and maintain customer master files on all assigned accounts to provide timely information, minimize quotation and order turnaround time, and to maximize accuracy and effectiveness
• Assist sales with region growth and profitability initiatives, as required
• Resolve customer concerns while satisfying customer and minimizing company exposure
• Implement and practice company policies on warranty, quality, and shortage items
• Determine least cost approach that will satisfy customers on all field complaints. Work with the appropriate Field Service Specialist when required
• Available for 5% domestic travel

The Associate Project Administrator is the focal point for all assigned quotation functions from the initial request through final disposition of the completed quotation and any subsequent revisions. This position also coordinates all administrative functions of the customer service / order management process from entry to final shipment of the product. The incumbent may have strengths in quotation functions and/or customer service.

These strengths will be utilized in order to accommodate customer needs and to process work effectively. The incumbent must coordinate with the Pricing Department and the Sales Department to follow-up and negotiate on quotations and communicate the results. This person is also responsible for informing the Sales team of potential leads and activities in the various regions. Information on the quotation must be accurate and complete as this is used for order processing by other departments.

The Associate Project Administrator will communicate and interact regularly with their regional team as well as all functional departments within the division in order to promote firm and fair customer satisfaction on all issues according to established policies and procedures. This position deals with department managers on clarification and implementation of policy and procedures.

• Preferred Bachelors in relevant field or Associates Degree with 3+ years of experience or 5+ years of relevant quality experience
• Three years of experience in a customer service, sales, or telemarketing position
• Must maintain appropriate professional competencies, certifications, licenses, etc., necessary to perform job
• Demonstrated strong interpersonal, verbal,…