Field Support Specialist

ACTION is seeking a highly skilled Field Support Specialist to join our team. In this role, you will provide on-site technical support, service, maintenance, troubleshooting, and repair for our customers’ equipment. When not working in the field or preparing for travel, you will support production operations as a fitter/fabricator, helping manufacture new equipment.

This position is ideal for someone with strong fabrication experience who enjoys problem-solving and working directly with customers in dynamic industrial environments.

• Conduct service, installation, repair, and testing of ACTION equipment at various industrial sites
• Travel frequently throughout the U.S. and internationally
• Diagnose and perform root cause analysis on equipment issues
• Execute repairs within scope and coordinate external vendor/contractor support when needed
• Follow all ACTION and customer safety procedures and protocols
• Collaborate with engineering, production, technical sales, and product support teams
• Create accurate trip notes, service reports, and record photo/video documentation
• Build and maintain strong customer relationships
• Identify opportunities for equipment or parts sales and refer them to the sales team
• Perform fitter/fabricator duties in the production shop when not in the field
• Perform additional duties as assigned by the Production Manager

• Experience in fabrication/fitting within an industrial equipment manufacturing environment
• Minimum 1 year of MIG welding experience
• Ability to read and interpret technical drawings/blueprints
• Strong verbal and written communication skills
• Proficiency with computers and the MS Office suite (Word, Excel, Outlook)
• Valid driver’s license, acceptable driving record, and the ability to obtain a passport for international travel

• Experience building and/or servicing industrial equipment
• Experience troubleshooting industrial equipment issues

• Competitive base salary + annual performance bonuses
• 401(k) with company match
• Medical, dental, and vision insurance
• Paid vacation and holidays
• Life and disability coverage

Job code

EX-10B41EA
F

Job type

Full-time

Location

Newberg

Entry (0-2 yrs)

Action Vibratory Equipment