Service Delivery Supervisor

Service Delivery Supervisor

Non-Union Position
WTR-Water Services Management Staff-Hiland;
Newberg,Oregon (US-OR)
Regular FT, Exempt
Posting # 5492

NW Natural Water owns and operates water and wastewater utilities in communities throughout Texas, Arizona, California, Idaho, Oregon, and Washington. Since 2018, we have acquired more than 30 utilities and today serve more than 190,000 people via 76,000 connections.

Our parent company, NW Natural Holding Company (NYSE: NWN) (NW Natural Holdings), is headquartered in Portland, Oregon and has been doing business for over 165 years. The company operates through NW Natural Gas Company (NW Natural), SiEnergy Operating (SiEnergy), NW Natural Water Company (NW Natural Water), NW Natural Renewables Holdings (NW Natural Renewables), and other business interests, serving a combined population of over 2.6 million people.

NW Natural Holdings' Texas operations are some of the fastest growing utilities in the nation, where our focus is on supporting developers by providing essential services to new communities. Our highly driven out-of-the-box thinkers are motivated to meet developer/builder timelines and requirements and pride themselves on partnerships with the developers, builders, and communities we serve.

Manage day-to-day operations in areas designated by Operations Sr. Manager. Manage operations team(s) and coordinate completion of work daily.

• Schedule and oversee daily work by field operators and technicians to fulfill the operational drinking water requirements and task orders
• Develop and manage operations team, develop staff to effectively provide services, to complete training, and to gain certifications in accordance with company policy.
• Ensure compliance sampling requirements are met
• Ensure all operating manuals are up to date, including but not limited to O&M manuals, Emergency Response Plans, and site sampling plans.
• Ensure all compliance violations are properly communicated and resolved.
• Dispatch and monitor after hours emergency responses. Coordinate staff, equipment, and other resources to address all emergencies as expediently as possible.
• Support the management of client communications.
• Maintain current knowledge and understanding in order to ensure strict compliance with all federal and state rules and regulations.
• Conduct scheduled employee staffing performance evaluations within Company guidelines.
• Comply with all Company policies, procedures, and safety regulations.
• Comply with Company grooming and uniform policy.
• Complete tasks as requested by the Oregon Operations Sr. Manager.

• Two to five years of experience covering all aspects of utility operation.
• Comprehensive knowledge of laws and regulations that apply to various governing agencies.
• Thorough knowledge of water system operations, as applicable.
• Valid Oregon driver's license.
• Hold Water Distribution 1 or Water Treatment Plant Operator 1 certification. Preference for level 2 certification or higher.

The working environment will be primarily indoor conditions and some outdoor conditions depending on the specific supervisory role and need. This position requires decision and leadership ability, at times in emergency situations. Safety procedures must always be followed. Employees may be exposed to hazardous materials, confined space, electrical components, and heavy equipment such as backhoes, dump trucks and sewer flushing vehicles.

Employees must be in a physical condition that will allow personnel access into typical industrial processing plant facilities and equipment.

• Rich health insurance benefits with competitive employer contribution
• Free access to an online wellness resources platform

• Accrue up to 15 Vacation Days annually
• 13 paid holidays
• 3 weeks paid parental leave

• Competitive 401K company contribution and match
• 15% discount on NW Natural stock through Employee Stock Purchase Program
• Up to $5250 a year in tuition reimbursement

Base salary range: $69,713.00-$ per year, depending on qualifications

Application Process: To be considered for this position, submit a complete electronic application including cover letter and resume via our website.

Deadline: 3/3/26

Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. NW Natural Water participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment…