Inside Sales Associate

Job Description

Inside Sales Representative

We are currently seeking an Inside Sales Representative to join a values-based organization within the building materials industry. In this role, you will support sales efforts by managing inbound customer inquiries, building strong relationships with retail and big box customers, and partnering closely with operations and outside sales teams to maximize revenue opportunities.

Key Responsibilities & Essential Functions

• Receive and manage incoming and outgoing sales-related calls from new and existing customers
• Provide product pricing, availability, and distribution service information
• Respond to requests for quotes, place orders, and coordinate with operations on fulfillment
• Schedule deliveries, communicate shipping timelines, and proactively address anticipated delays
• Administer and resolve customer complaints in a timely and professional manner
• Partner with the outside sales team to execute strategic sales plans and uncover new opportunities
• Conduct customer follow-ups to ensure satisfaction and ongoing relationship development
• Stay informed on industry trends, competitor activity, and retail market dynamics
• Perform additional duties as assigned by management

Core Competencies

• Problem Solving & Analytical Skills
• Customer/Client Focus
• Decision-Making Ability
• Strong Verbal and Written Communication
• Teamwork & Collaboration
• Technology Proficiency

Required Qualifications

• High school diploma required; associate degree preferred
• 2–4 years of sales experience; building materials or construction industry experience preferred
• Excellent communication skills with a strong service-oriented phone presence
• Solid understanding of business fundamentals, sales techniques, and negotiation skills
• Proficiency in Microsoft Word, Excel, and Outlook
• Strong organizational and administrative skills
• Self-motivated, proactive, and able to work independently
• Basic math and analytical abilities