Plant Quality Manager

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The Quality Leader is responsible for ensuring our products meet our customers’ exact requirements and that our processes are capable and consistent. The position also manages all plant quality systems, lab operations, and customer interaction with regard to quality.

Reports to: Site Technical Leader

Span of Control: All manufacturing processes and products of the Newark Plant, including Quality Lab operations and personnel.

• Ensure a safe, clean and environmentally compliant work environment and build a culture where safety is a priority
• Ensure a clear and effective measurement system is followed and used to drive results; reward and celebrate safe behavior and achievements; ensure accountability
• Ensure that all control plans, work instructions, and other procedures related to the technical operation of the production lines are in place
• Lead and support safety initiatives and processes to drive towards zero safety incidents.

• Owns all aspects of quality at the local level - Quality Lab operations, personnel, procedures, and asset management
• Maintain ISO
  9001:2015 certification, ensure plant operations and process are compliant, and complete any corrective actions
• Understand current manufacturing process capability, drive to reduce variation, and ensure product quality and consistency to improve the overall customer experience
• Participate in and drive quality improvements through Daily Management Systems
• Ensures nonconforming products are not shipped to our customers and contributes to root cause analysis.
• Participate in leadership initiatives to improve the process & quality of the product, supporting the Technical Leader as necessary
• Ensure Insulation Operations maintains process standards and leverages knowledge for rapid deployment of best practices
• Act as primary plant contact between S&T & COE Quality Teams to develop and implement improvements and division initiatives across the Newark Plant
• Ensure that all customer complaints are recorded, communicated and thoroughly investigated promptly addressed with customers, and eliminate repetitive complaints
• Utilize problem-solving methodologies and work cross functionally to drive to the root cause
• Promote a data-driven approach to all quality and process related problems
• Ensure that all plant quality testing equipment is calibrated, and testing methods are followed
• Facilitate quality related training to ensure understanding of customer requirements, process variables, SPC procedures and practices at all levels of the organization
• Actively participate in the quality network and be a conduit for best practice sharing in the plant with respect to product quality and service
• Actively driving to understand customer requirements with Product Technical Leads and the relationship to plant process variables to ensure products continuously meet the customer FFU

• Serve as Leader of the Quality Maintenance Pillar and evolve Pillar Team and Plants capabilities
• Utilize digital software and partner with other Technical Team members to monitor and predict product defects
• Use various Total Productive Maintenance tools (QM Matrices/Kaizen, etc.) to drive improved quality performance and culture
• Create visual management systems to error-proof the mfg process, quality checks, and processes for standard work

• Understand and communicate customer expectations to employees through effective use of product specifications, standard work, control plans, routine reporting, and quality alerts
• Create an environment where all employees are engaged, empowered and focused on serving our customers
• Develop and actively manage relationships with customers and understand what it takes to ensure OC manufactures products that they define as high quality, and participate in developing solutions for serving our customers
• Ensure standard processes are defined and in place that consistently provide product meeting customer performance…