Sales Support Associate II - East Rutherford, NJ

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

• Cash Wrap:
  Greeting the customer with a smile and eye contact and offering your name; interacting genuinely and naturally; reading cues and determining customers’ needs; conducting email/name capture where permitted; maintaining accuracy when operating POS; maintaining cash wrap organization and cleanliness; suggesting multiple add‑ons and selling gift cards; keeping cash and POS media accurately and in compliance with Coach policy; thanking the customer and providing a reason to return;
  
  representing the Coach brand appropriately.
• Stockroom / Warehouse:
  Receiving shipments and transfers; notifying Store Management of new product; scanning cartons/transfers and verifying store information; communicating discrepancies; processing shipments/transfers according to Coach standards and time frames; organizing and cleaning the stock room daily (including remote warehouse if applicable); shifting/organizing product to react to sell‑through and make room for new product; managing stock levels/product ownership in back‑of‑house and sales floor; preparing and conducting regular cycle counts as directed;
  
  participating in store physical inventory counts; maintaining Company Loss Prevention standards.
• Sales Floor:
  Regularly analyzing the sales floor to assess replenishment needs; replenishing sales floor/assigned zone; reacting to sell‑through and executing visual merchandising needs; supporting sales floor activities as directed; effectively communicating information pertaining to price points, features/benefits, colour and stock availability to multiple customers; responding to customer requests confidently and partnering with sales team or Store Management as needed; driving results by consistently exceeding goals;
  
  maintaining customer focus, creativity, interpersonal savvy, learning agility, perseverance, and ability to deal with ambiguity.

• Experience:
  
  1–3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), walkie‑talkie use, and understanding of price and product release sheets.
• Physical:
  Ability to work at a fast pace, communicate effectively with customers and team, maneuver the sales floor, shelves and stock room; climbing, bending and kneeling required; lifting up to 25 lb routinely and up to 50 lb for shipments/transfers.
• Schedule:
  
  Ability to meet Coach Scheduling & Availability Expectations, including nights, weekends, holidays and high‑traffic sales days.

• Base pay range: $15.00–$19.50 hourly.
• Benefits:
  Health (medical, dental, vision), life insurance, disability insurance; eligible employees enroll in a 401(k) plan and earn paid time off for wellness and vacation.
• Other Compensation:
  Discounts on select products and incentive compensation.

• Courage
  :
  Doesn’t hold back anything that needs to be said; provides feedback; faces problems quickly; is not afraid to take…