Telephone Triage Nurse Sr

Overview

Delaware’s Largest Cancer Treatment Group - Medical Oncology Hematology Consultants, Newark & Middletown, DE. We are a private practice comprised of 11 physicians and 10 APPs. Our mission is to provide quality cancer care to the patients in our local community. We are affiliated with the US Oncology Network, which is one of the nation’s largest networks of integrated, community-based oncology practices that are dedicated to advancing high-quality, evidence-based cancer care.

Our board-certified physicians in Hematology and Medical Oncology, Palliative Care Medicine, and breast surgery have trained and held faculty positions in nationally and internationally recognized academic centers. Our physicians have extensive experience in the diagnosis and treatment of malignant diseases and disorders of the blood and breast. Through our relationship with the US Oncology Network, we are able to offer a competitive salary and affordable benefits including but not limited as Medical, Dental, Vision, life insurance, 401K profit sharing, tuition reimbursement, and parental leave.

A telephone triage nurse assesses patient needs over the telephone, collaborates with a physician or qualified staff member to meet those needs, then documents all elements of care in the patient’s medical record. The telephone triage nurse will accurately identify patients with high risk conditions and will direct care to the appropriate resources if they cannot be managed by the nurse and/or within the clinic.

Under supervision or in collaboration with practice physicians, involved in the care of individuals, families and patient groups who are dealing with cancer or other related diagnosis. This care may be in clinic or virtually, via telemedicine. Responsibilities may include duties related to prevention, screening, patient care, management, and research. May serve as direct caregiver, health care consultant, patient educator, administrator, or researcher.

Ensures compliance with OSHA and other regulatory standards and requirements. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

• Addresses patient calls, portal messages and emails in a timely manner.
• Asks appropriate open-ended questions as well as utilizing computerized algorithms/pathways to assist in the assessment of patient's symptoms and side effect management and documents interventions. Manages a wide range of symptoms.
• Assesses urgency of patient symptoms/side effects and addresses them appropriately.
• Aggressively manage symptoms to prevent unnecessary emergency department and hospital utilization.
• If emergency care is needed collaborated with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standard orders or practice protocols.
• Collaborates with providers if the patient can be seen in an outpatient clinic setting for their symptoms.
• Documents all conversations with patients to maintain a comprehensive medical record. Provides clear instructions and education to the patients via the telephone and other duties as assigned.

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

Education/Training – Graduate from an accredited program for professional nursing education, BSN preferred. RN state license and current registration with the State Board of Nursing in practicing state. Current Basic Life Support (BLS) certification. Must maintain continuing education requirements.

Business Experience – 3-5 years nursing experience including at least one year in oncology preferred.

Specialized Knowledge/Skills – Oncology certification preferred.

Environment (Office, warehouse, etc.) – Traditional office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the…