Director of Development Operations

Overview

The CHNJ Director of Development Operations will create and maintain a top-notch development back office infrastructure by managing and optimizing organizational development processes to increase fundraising revenue. The CHNJ Director of Development Operations will partner with the Development Directors, Major Gift officers along with all other CHNJ departments to increase coordination, collaboration and strategic approaches for the Development Department and fundraising efforts.

The CHNJ Director of Development Operations will promote the mission of Covenant House to serve young people and survivors of human trafficking with absolute respect and unconditional love.

• Leads moves management and develops and manages the internal systems of prospect identification, cultivation, solicitation, and stewardship for individuals and institutions, with a strong emphasis on major gifts prospect management, including but not limited to, portfolio management and tracking of proposals and goals.
• Ensures effective donor stewardship and supports donor stewardship program to ensure effective implementation and execution of the systems, processes, and workflows to effectively steward donors across all areas of giving.
• Strategizes donor engagement for Corporations and donors. Participates with frontline fundraisers in cultivation team discussions to strategize moves management at the donor level.
• Manages the Salesforce CRM system by overseeing the data entry, reporting, and data hygiene, and by fostering collaboration with internal constituents such as Finance and frontline fundraisers.
• Power user for other development systems like Donor Drive, Campaign Monitor, Simple Text and similar tools.
• Oversees policies and procedures. Creates and maintains standard operating procedures that promote that drive effective donor stewardship, moves management, data analytics and data integrity. Takes proactive leadership in making system recommendations that promote efficient flow of donor information to appropriate users.
• Leads analytics and learning for Corporations and donors. Consults with Development staff to track, analyze, and report on fundraising progress, donor trends, and overall fundraising landscape.
• Supports budgeting process. Collaborates with the CFO, Chief Development Officer and Senior Development Directors in the creation and tracking of the department's revenue and expense budget and reforecast.
• Supports Events as needed, attends and supports donor receptions, sleepouts and special events, which may be conducted outside the employee's normal work schedule.
• Coordinates and facilitates meetings for the Development departments – Sets agenda with leadership, invites participants, takes notes and records follow-ups and next steps.
• Attend professional development training as assigned.
• All other duties as assigned by the Chief Development Officer

Salary: $100,000

This position is Hybrid and will require three to four days in the office to be negotiated.

• Profound and demonstrated commitment to social change and an unmistakable passion for our mission
• Bachelor's degree
• Minimum of five years experience in Development with a primary focus on operational infrastructure and experience supervising staff and convening collaborative teams
• Minimum of two years as a Salesforce power user and/or administrator
• A demonstrated knowledge of moves management
• Drive and sophistication, excited by the opportunity to help shape the future of the fundraising department and the organization as a whole
• A team-orientation and strong work ethic, essential for this demanding environment that continually strives for excellence
• Strategic thinking, with a broad awareness of the business objectives of Covenant House and the organization's key audiences and products
• Deep and proven commitment and ability to build and nurture team and community
• Strong, demonstrated project management skills
• Insatiable curiosity combined with an innovative and intensely collaborative spirit
• Valid driver's license with an insurable record

• Medical
• Dental
• Vision
• 403B Retirement Plan
• 10 Paid Holidays

Keyword:
Fundraising, Funding & development, Donations, Gifts, Charities, non-profit