Coordinator of Services

Overview

Position Title:

Coordinator of Employment Services. Department:
New Jersey Program & Services. Reports To (Title):
Director / Assist. Vice President. Position Type:
Associate (4 - 9 yrs. experience). Supervising Staff:
General

Purpose:

Responsible for the documentation of rehab program consumers for all activities and efforts. Supervise staff whose program deliverables are job development, job coaching, DDD services and Long-Term Follow Along services. Ensure that funder requirements are met accordingly. Ensure that the program is meeting monthly goals – particularly the grant funded program Long Term Follow Along (LTFA). Maintain up-to-date understanding of the program’s monthly revenue goals and inform Supervisor mid-month of any shortfalls.

Develop an action plan to meet goals by month end or to improve results the following month. Report information to the DVR counselors, job developers, and coaches. Generate relationships with referral sources in addition to DVR, CBVI and private funders.

• Supervision and hiring of all employment services staff.
• Provide formal instruction to job developers & coaches regarding job duties.
• Ensure staff are: reading files of consumers who are pending placement or have been placed; communicating to staff and DVRS in a timely manner; documenting and/or emailing staff efforts to all pertinent staff/funders.
• Inform job coaches when placements are made and coordinate the start of job coaching services with the AVP as needed. Ensure staff engagement goals are met monthly.
• Ensure that consumers who are placed are assigned to a job coach in a timely manner. Ensure placement goals are met monthly.
• Assist employers with completing appropriate documents to benefit from available DOL and DVRS work incentives.
• Review all billable/voucher job coaching logs and activity reports for consumers prior to submission for billing.
• Act as the liaison between staff/employers, DVR counselors, and consumers to ensure that all program requirements are met.
• Ensure staff are meeting goals and maximizing their time by using Outlook calendars to track activity.
• Ensure completion of vouchers and correctly identify billable time for countable services and activities; include requests for additional voucher hours if necessary; submit reports to Supervisor to be sent to DVRS in a timely manner; ensure reports and coaching requests are completed.
• Ensure employer and consumer satisfaction with coaching services by surveying stakeholders quarterly.
• Document & file documents in participant case files. Visit employment sites to ensure employer satisfaction with job coaching services.
• Follow up with both consumer and employers after placement to ensure smooth transitions to job coaching.
• Generate weekly and monthly statistical reports internally. Ensure staff attend professional development training (12 hours annually for full-time staff).
• Serve as an agency representative at community and social service meetings. Increase referrals to Goodwill through marketing presentations to outside organizations.
• Review weekly and monthly status reports relevant to program performance. Review notes per case note and paperwork compliance; return revisions as needed and monitor resubmission.
• Submit weekly/monthly reports for departments in a timely manner, as requested by the Director of Rehab. Develop and maintain weekly, monthly, and quarterly reports for program partners and funding sources. Complete internal statistical and progress reports for funding sources. Create program goals for outcome measurement as required for CARF. Attend CARF sessions/meetings. Input data into Foothold Awards system and provide oversight of all data;
  
  generate reports as needed. Submit quarterly reports on Outcome Measures. Draft final CARF outcome measurement report related to goals. Meet all budget and placement goals and contract deliverables. Ensure work meets CARF service and documentation standards as well as Goodwill compliance standards. Provide or assign backup for staff as needed; fill in as needed. Attend rehabilitation department and all staff meetings.
  
  Identify opportunities for program growth and propose…