Director, Enrollment Management Business and Operations

Position Details

Recruitment/Posting

Title:

Director, Enrollment Management Business and Operations

Job Category:
Staff & Executive - Administrative & Support

Department:
Enrollment Management Newark

The Division of Enrollment Management at Rutgers University-Newark (RU-N) is dedicated to attracting, admitting, and supporting students throughout their academic journey. The division includes several key areas:
One Stop Student Services (which integrates the Office of Financial Aid and the Registrar's Office), the Office of Graduate and Undergraduate Admissions, and the Center for Pre-College Programs.

The Director of Enrollment Management Business and Operations provides strategic leadership and operational oversight for the Division of Enrollment Management, ensuring excellence in financial management, compliance, and administrative services. This role leads daily business operations and student support services while driving process improvement, policy development, and cross-functional initiatives. The Director ensures accuracy, efficiency, and regulatory compliance across enrollment operations while contributing to institutional planning, data-informed decision-making, and continuous service enhancement.

Rutgers University-Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise, is seeking a Director. Reporting to the Vice Chancellor for Enrollment Management, this position oversees accounting and budgeting, purchasing, personnel, facilities, program support, and all administrative, operational, and financial functions for Enrollment Management. This position supervises and provides direction to all administrative coordinators/business managers/assistants in the Division of Enrollment Management.

Oversees day-to-day operations and administration, including managing budget, staff, ensuring an inviting atmosphere for students, faculty, and the community administering Enrollment Management in a customer-friendly, service-oriented manner and ensuring seamless operations and interactions between Enrollment Management offices and other campus operations. Responsible for accounts, internal and external grants, and all other financial matters. Analyzes and reviews financial data, and prepares financial documents and reports for internal and external purposes.

Works directly with Business Manager in the Chancellor's Office.

This position is responsible for and not limited to the following:

• Maintains records on expenditures, regularly reconciles accounts and reviews reports to ensure accounts are within budget.
• Performs professional work requiring knowledge of generally accepted accounting principles, practices, terminology, and applied bases of accounting.
• Coordinates assigned administrative functions and daily operations for Enrollment Management, which includes, but is not limited to, supervision of employees; oversight of administrative workflow, including work assignments and output among permanent, temporary, and student staff; space and facilities assignments and maintenance; purchasing; program support; security and safety coordination, and policy administration.
• Coordinates work assignments for employees not under direct supervision to ensure efficient operations of Enrollment Management.
• Must provide timely and accurate information in response to requests and in advising on the policies and processes of the Enrollment Management Office and the Rutgers systems.
• Interacts extensively with all offices under Enrollment Management, University community and leadership, students, the general public, community partners, and external agencies and organizations.
• Must be able to multitask in a fast-paced, customer service-focused environment with an understanding of the mission, vision, role, and goals of Enrollment Management, and RU-N, and the role the tasks and responsibilities of this position play in the achievement of these goals.

Minimum Education and Experience

Requires a bachelor's degree in a related field and a minimum of three years experience in a executive-level administrative position with supervisory responsibilities, or an equivalent combination of education and/or experience that demonstrates comprehensive knowledge and professionalism.

Certifications/Licenses

No specific certifications listed.

Required Knowledge, Skills, and Abilities

• Requires excellent communication skills, advanced computer literacy, and a high degree of integrity and confidentiality.
• Requires excellent problem-solving skills and the ability to manage multiple tasks simultaneously, meet deadlines, work productively in a collaborative environment, maintain confidentiality, and function autonomously with limited supervision.

Preferred Qualifications

• Master's degree

Position regularly uses MS Office Suite, Cornerstone, Marketplace, Discoverer, ARS, ROCS, RAPSS, HCM, E-Verify, ECRT, Blackboard, Sakai and any and all systems Rutgers…