Vice President, Implementations; Hybrid

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Vice President, Implementations (Client Onboarding Programs) is a senior leadership role responsible for overseeing the end‑to‑end onboarding of new clients across multiple segments, products, and regions. This leader will manage a portfolio of concurrent onboarding programs, ensuring each is delivered on time, within budget, and in line with agreed client outcomes and service levels.

You will serve as the executive point of accountability for client onboarding, driving alignment across Sales, Operations, Product, Technology, Finance, and Customer Success. Leveraging strong program management discipline, you will establish and continuously enhance the playbooks, governance, and operating rhythms that enable consistent, scalable, and high‑quality onboarding experiences.

This is a highly visible role that requires exceptional client management, communication, and leadership skills. You will regularly engage with senior client executives and internal leaders, navigate competing priorities, and motivate cross‑functional teams to deliver complex onboarding initiatives under tight timelines and budget constraints.

• Own overall strategy, planning, and execution of onboarding programs for new and expanding clients across all segments and product lines.
• Oversee multiple simultaneous onboarding efforts with varying complexity, contractual requirements, and target go‑live dates.
• Ensure each onboarding program has clear scope, timelines, deliverables, and success criteria aligned with client expectations and contractual commitments.

• Build and manage a portfolio view of all active and upcoming onboarding programs, with clear prioritization and resource allocation.
• Implement robust program management practices, including milestone tracking, risk/issue management, RAID logs, and dependency management.
• Escalate and resolve critical roadblocks quickly, coordinating with senior leaders as needed to protect timelines and budgets.

• Act as senior escalation point for key client onboarding initiatives.
• Build trusted, long‑term relationships with client executives, clearly articulating progress, risks, options, and trade‑offs.
• Lead high‑stakes client meetings, steering committees, and executive readouts with clear, concise, and data‑driven communication.

• Establish and lead cross‑functional governance forums to align Sales, Implementation, Operations, Product, Technology, and Support around onboarding priorities.
• Define and enforce standardized processes, RACI models, and handoffs from sales through implementation to BAU account management.
• Ensure clear ownership and accountability across internal teams for all onboarding tasks and client commitments.

• Design and refine onboarding frameworks, playbooks, and templates for different client types, sizes, and solution configurations.
• Identify opportunities to streamline onboarding steps, reduce time to value, and improve predictability and quality.
• Use data and feedback from clients and internal stakeholders to drive systematic process improvements and automation.

• Own onboarding budgets and financial performance for assigned programs and portfolio.
• Develop and manage program budgets, forecasts, and resource plans; analyze variances and take corrective actions as needed.
• Optimize onboarding efficiency and cost‑to‑serve while maintaining a high‑quality client experience.

• Lead and develop a high‑performing team of onboarding/program managers and related roles.
• Set clear expectations, provide coaching and feedback, and create an environment that motivates and empowers team members.
• Champion a culture of accountability, collaboration, client centrism, and continuous improvement across the…