OLA - Operations Manager; EWR

Join to apply for the OLA - Operations Manager (EWR) role at Worldwide Flight Services (WFS)

Take a huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 professionals in ground handling across a global network of more than 170 locations in 22 countries across five continents. A career with us opens up a world of opportunities to develop existing skills, learn new ones, and experience working with different customers and cultures with the sole aim of always delivering world‑class service.

WFS provides a full‑service capability that includes aviation cargo, airline passenger, and aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

Worldwide Flight Services (WFS), a global air cargo logistics leader and best‑in‑class ground handling partner, in collaboration with ACU Dallas, proudly presents the Operational Leadership Academy
—an immersive 7‑week accelerated leadership development program designed to prepare the next generation of operational leaders within WFS North America.

This program is designed to empower high‑potential talent with the foundational leadership skills, operational exposure, and real‑world experience needed to succeed in frontline leadership roles. Participants will engage in a tailored curriculum that blends in‑person leadership development
, hands‑on operational training
, and on‑the‑job learning
, culminating in a capstone presentation focused on operational improvement and leadership impact.

• EWR – Newark, NJ
• JFK – Jamaica, NY
• PHL – Philadelphia, PA
• SEA – Seattle, WA
• LAS – Las Vegas, NV
• ORD – Chicago, IL
• DFW – Dallas–Fort Worth, TX
• IAH – Houston, TX
• LAX – Los Angeles, CA
• SMF – Sacramento, CA
• PHX – Phoenix, AZ

Selected candidates will receive full employment compensation upon the start of the program. You can also receive up to 9 hours of college credit toward a degree or certificate.

Duration: 7‑week Leadership Development Training
Format: The first 2 weeks (March 16–27) are in‑person training held onsite at our DFW (Dallas) headquarters. Weeks 3‑5 (March 30–April 19) you will be in the operation for on‑the‑job training gaining first‑hand experience of how our logistics operation runs. The final 2 weeks (April 20–May
1) you will return to our Dallas headquarters in‑person to complete the remaining academic coursework. At the conclusion of the 7‑week program you will shift to a full‑time Manager level position within one of our operational business units.

The role of Operations Manager involves directly supervising Warehouse, Airport Ramp, and/or Customer Service associates. These teams move cargo by push carts, tugs, and forklifts in and around our indoor/outdoor warehouse facilities located on airport property. This is a roll‑up‑your‑sleeves job that supports a talented team of professionals who ensure goods and passengers arrive on time to destinations across the United States.

An Operations Manager leads the team following our structured processes and guidelines, keeping the safety of all our team members first. They work with the team to ensure that customer satisfaction, safety, security, and quality exceed standards for their assigned shift. They also maintain and control all required aspects of the operation during their shift in accordance with the corporate security program and TSA legislation.

• Lead and supervise operational teams during assigned shifts
• Ensure safety, security, quality, and service standards are met or exceeded
• Execute operational plans and respond to real‑time challenges
• Support employee engagement, performance, and accountability
• Maintain compliance with TSA and corporate security requirements
• Learn and reinforce standard operating procedures across multiple functions
• Participate in leadership development training throughout the fellowship
• Support continuous improvement initiatives

• High School…