Paralegal

Job Description

Location:

Newark, NJ (On-Site)

Schedule:

Monday–Friday, 9:00 AM – 6:00 PM

Compensation: $50,000–$60,000 base + bi-weekly incentive bonuses

Total Compensation: $70,000–$85,000 annually (with bonuses)

Spanish speakers eligible for additional annual compensation

A well-established legal organization is seeking a Paralegal / Legal Intake Specialist to support pre-litigation personal injury and mass tort claims. This role is ideal for experienced legal call center, intake, or claims professionals who excel at high-volume claimant communication while maintaining accuracy, empathy, and organization.

This is a full-time, on-site position working directly with claimants and internal legal teams to move cases forward efficiently prior to litigation.

• Serve as the primary point of contact for claimants throughout the pre-litigation process
• Conduct intake interviews and follow-up calls with individuals involved in personal injury, defective product, or environmental exposure claims
• Guide claimants through required steps while providing consistent updates and support
• Coordinate and follow up on the collection of medical and case-related records
• Review and organize medical records and supporting documentation
• Maintain accurate case notes and updates in legal case management systems
• Communicate case status and relevant information to attorneys and supervisors
• Handle administrative tasks including scheduling, documentation, and data entry

• Associate’s degree required
• 1+ year of experience in a legal intake, call center, claims, personal injury, or insurance-related role
• Strong phone presence with the ability to handle sensitive conversations professionally and empathetically
• Highly organized with strong attention to detail
• Comfortable managing multiple cases in a fast-paced, metrics-driven environment
• Proficient with CRM or legal case management software
• Spanish fluency a plus

• Performance-based bi-weekly bonuses
• Five hours of pre-approved overtime weekly
• Modern office environment with dual monitors and updated technology
• Convenient on-site location with access to public transportation
• Full benefits package including medical, dental, vision, 401(k), and transit assistance

Legal Intake
• Call Center Representative
• Paralegal
• Case Manager
• Claims Specialist
• Personal Injury
• Mass Tort
• Pre-Litigation
• Legal Customer Service
• Legal Call Center
• Intake Specialist
• Claimant Services