Director, Strategic Initiatives; Group Insurance​/Claims

Overview

Job Classification
Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

Prudential’s Group Insurance business manufactures and distributes a full range of group life, long-term and short-term group disability, supplemental health, and group corporate, bank and trust owned life insurance in the U.S., primarily to institutional clients for use in connection with employee and membership benefits plans. Group Insurance also sells accidental death and dismemberment and other ancillary coverages and provides plan administrative services in connection with its insurance coverages.

The Group Insurance business is undergoing a transformation which includes expanding product offerings and driving sustainable, profitable growth.

We are currently seeking a dynamic and experienced leader to become part of the Group Insurance Claims Excellence team as Director of Strategic Initiatives. This role will report into the VP of Claims Excellence and will operationalize and drive the Group Insurance transformation vision and strategy within claim operations, to achieve required business outcomes. This individual will be a part of large-scale, cross-functional initiatives in a fast-paced, outcomes-oriented environment that is key to Prudential’s enterprise business, technology, and cultural innovation efforts.

Ultimately, this influential leader will drive enhanced customer and employee experiences, through innovative process improvements, new technology adoption, and by challenging the status quo.

This position is a hybrid role based out of one of our four primary hubs:
Fort Washington, PA;
Newark, NJ;
Portland, ME; or Scottsdale, AZ. While a virtual working arrangement may be considered for the right candidate, there will be an expectation of travel as necessary.

• Provides strategic direction and facilitates the development of specific business requirements.
• Leads the identification, allocation, and coordination of subject matter expert resources.
• Collaborates with internal and external partners and engages regularly with senior executives.
• Implements industry-leading change management and operational readiness programs.
• Ensures end-user training, continuous improvement and full user adoption of transformed processes and technologies.
• Oversees detailed project tracking, reporting, and budgetary planning of assigned initiatives.
• Leverages a wide network of business partners in support of new technology adoption.
• Develops and maintains relationships with key stakeholders, including internal and external partners.
• Monitors industry trends and emerging issues related to claims excellence and adjusts strategies accordingly.
• Develops and manages key performance indicators (KPIs) to measure the effectiveness and efficiency of deployed solutions.
• Participates in industry conferences and events to stay current on emerging best practices and developments.
• Works closely with internal partners to ensure that all claims processes comply with regulatory requirements, internal policies, and Prudential’s high ethical standards.
• Serve as a subject matter expert on group claims excellence topics, both internally and externally.
• Recommends technology solutions and process enhancements to improve claims management processes and partners with internal and external partners to implement and execute.

• Bachelor's degree in business, insurance, or a related field preferred.
• A minimum of 7 years of experience in group insurance, disability and absence claims, is required for this role.
• Experience leading transformational efforts encompassing artificial intelligence, data science, process reengineering, continuous improvement and technology solutions.
• Strong knowledge of insurance industry regulations, policies, and procedures.
• Detail-oriented with strong organizational skills and an ability to manage and execute simultaneous projects and tasks.
• An inspirational leader, who inspires and creates followership.
• Demonstrates an ability to think strategically and balance short-term and long-term needs.
• Strong interpersonal abilities, clear communication skills, team orientation, and the desire…