Business Analyst

Employer Industry: Financial Services

• Opportunity to lead AI-driven transformations in the IVR and chatbot space
• Competitive salary and bonuses based on performance
• Supportive environment focused on continuous improvement and excellence
• Opportunity for career advancement and growth within the organization
• Work in a fast-paced, AGILE environment with complex projects
• Chance to make a significant impact on customer service operations

• Modernize IVR flows into customer-centric, adaptive conversational journeys powered by AI agents
• Capture and translate business needs into AI-focused requirements
• Evaluate business processes, anticipate requirements, and identify areas for improvement
• Develop actionable business intelligence and analytics to drive decision-making
• Implement data governance, data management, and data quality program practices

• Demonstrated experience in redesigning IVR systems and leveraging AI solutions
• Experience working in an AGILE environment
• Strong analytical skills and proficiency in data modeling techniques
• BA/BS in Computer Science, Information Systems, or related field
• Ability to manage complex projects and deliver results in a fast-paced environment

• Deep expertise in insurance financial engines and regulatory compliance
• Knowledge of SQL, databases, and analytical/reporting tools such as Power
  
  BI/Tableau

#Financial Services #Business Analyst #AI #IVR #Career Opportunity #Continuous Improvement

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