More jobs:
Genesys Developer
Job in
Newark, Essex County, New Jersey, 07175, USA
Listed on 2026-03-04
Listing for:
Diverse Lynx
Full Time
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
Cloud Computing, Technical Support
Job Description & How to Apply Below
Location:
Newark, NJ - onsite
We are looking for a skilled Genesys Developer to design, develop, customize, and support contact center solutions using the Genesys platform. The ideal candidate will have hands-on experience with Genesys Cloud or Genesys Engage, IVR development, and integrations with enterprise systems.
Key Responsibilities
Design, develop, and maintain contact center solutions using Genesys Cloud (CX) or Genesys Engage
Develop and customize IVR call flows, routing strategies, and call handling logic
Configure inbound/outbound voice, email, chat, and messaging channels
Integrate Genesys with third-party systems such as CRM (Salesforce, Dynamics), databases, and APIs
Develop scripts and automation using Java, JavaScript, or Python
Work on Genesys Architect, Composer, IRD, GVP, and routing strategies
Troubleshoot production issues and provide L2/L3 support
Perform system upgrades, patches, and configuration changes
Collaborate with business stakeholders, QA, and infrastructure teams
Ensure high availability, performance, and security of contact center solutions
Create technical documentation and operational runbooks
Required Skills & Qualifications
Strong experience with Genesys Cloud CX or Genesys Engage
Hands-on experience with IVR, call routing, and SIP telephony
Knowledge of Genesys Architect / Composer / IRD / GVP
Experience with REST APIs, Web Services, and integrations
Programming experience in Java, JavaScript, Python, or .NET
Understanding of contact center KPIs and reporting
Experience with SQL databases
Familiarity with cloud platforms (AWS preferred)
Strong problem-solving and communication skills
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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