REQ_Senior Customer Engineer

Position: REQ_25109771Senior Customer Engineer
We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Duties and responsibilities

* Support product technical acceptance and certification process

* Assist product validation, verification and regression to ensure product quality, performance, reliability, usability, durability and conformance that meet the company's as well as customer's KPI

* Ensure high system level product quality/performance and out-of-the box user experience

* Support field test as necessary

* Manage and monitor all installed systems, maintained automated infrastructure and coordination test house activities

* Install, configure, test and maintain operating systems, application software and automation tools

* Track and maintain highest levels of systems and infrastructure operation

* Monitor performance for potential bottlenecks, solutions and workaround, timely validate fixes and update test report

* Maintain physical and network security, backup, and provide fail-over and backup strategies

* Provide and improve automation test items request to improve efficiency and reduce human intervention time

* Engaging with product group in 2nd and 3rd level problem escalation

* Frequent vendors and customer meetings and visits for product feedback and future opportunities

* Provide technical post-sales support to R&D team

* Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.

* Adhere to bug tracking process per corporate product development lifecycle

Requirements and qualifications

* BS/MS degree in Computer Science, Engineering or a related 5+ years of work experience

* Ability to install, configure and troubleshoot test setup with exposure in Windows/Linux/Android OS .

* Knowledge in Virtual Machine and/or Docker/Container is a plus

* Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required

* Able to demonstrate scripting skills in shell, batch and BASH scripts

* Team player being able to adapt to multicultural environment

* Willingness to learn and explore new technologies

* Big plus with experience in wireless and wired telecommunication industry

* To include fixed and mobile broadband, cellular, LAN and PAN

* Hands on experience in commercial tools - network, mobile, field, diagnostics, logging, automation, E2E.

* Knowledge and experience with carriers' certification and technical approval process

* Willing and able to travel

* Ability to work in a team as well as an individual contributor when necessary

* Out of the box thinking. Critical thinker and problem-solving skills

* Ability to provide alternative solutions to achieve goals in a dynamic environment

* Analytical skills & attention to details

* Ability to work under pressure and maintain deadlines

* Good time-management skills

* Great interpersonal and communication skills

Education

Bachelor

Work Experience

Language

Skills

Computer Networking, Device Setup, Documentation Generation, Domain Name System (DNS) Servers, End-User Training And Support, Ethernet Local Area Network, Fault Management, Help Desk Support, Internet Protocol Suite, IP Addressing, Issue Tracking, Network Analysis Module, Network Communications, Network Configuration And Change Management, Network Management, Network Management System, Network Monitoring, Network Troubleshooting, PC Configuration, Remote Technical Support, Requirements Analysis, Software Documentation, Technical Documents, Technical Support