CCM; Quadient Lead Consultant

Infosys is seeking a Lead Consultant with experience in Customer Communication Management (CCM) using Quadient.

As a Lead Consultant, you will be an expert at contributing to different phases of the consulting lifecycle. You will define problems, propose and refine solutions, and play an important role in configuring, setting up, and integrating the CCM platform with the overall solution. You will design and oversee the implementation of CCM solutions within an enterprise environment, integrating various enterprise applications, the Quadient Suite, and mail house services to streamline communication processes and enhance customer engagement.

You will guide teams on project processes, deliverables, and contribute to proposal development, client training, and internal capability building.

Candidate must be located in Newark, NJ or be willing to relocate. This position may require travel to project locations.

• Bachelor’s degree or foreign equivalent from an accredited institution. Three years of progressive experience in the specialty may be considered in lieu of one year of education.
• At least 8 years of experience in Information Technology.
• Strong understanding of the Quadient Inspire product suite, Scalar / Automation, Interactive, and Messenger capabilities.

• Collaborate with key stakeholders to understand business needs and translate them into technical solutions. Provide guidance to development teams on technology architecture best practices.
• Design and implement CCM strategies that align with business objectives and customer experience goals.
• Lead the integration of enterprise applications such as upstream AR/Admin systems, integration layers, Quadient Scalar / Automation, archival services, and mail house services.
• Provide expert advice on integration technology, data architecture, and system architecture, including best practices for CCM.
• Work with enterprise architects to develop efficient and scalable CCM solutions using niche features of Quadient. Finalize data models and Quadient deployment models to provide cost‑effective and standardized solutions that meet current and future needs.
• Work with vendor teams to install, configure, and establish connectivity to Quadient products from client infrastructure.

• 8+ years of relevant experience with the Quadient Product suite and end‑to‑end integration with enterprise applications.
• Experience with cloud computing, micro‑services architecture, and containerisation.
• In‑depth knowledge of Quadient’s configuration, deployment models (Flex/Evolve), and licensing model.
• Experience with agile development methodologies and sound Dev Ops practices.
• Strong analytical and problem‑solving skills.
• Well‑versed with cloud integration and infrastructure set‑up.
• Experience on greenfield implementations; other CCM products desirable.

• High analytical skills.
• High degree of initiative and flexibility.
• High customer orientation.
• High quality awareness.
• Excellent communication and interpersonal skills. Ability to work effectively in a team environment.

The job entails sitting as well as working at a computer for extended periods of time. Candidates should be able to communicate by telephone, email, or face‑to‑face.

Along with competitive pay, as a full‑time Infosys employee you are also eligible for benefits including:

• Long‑term/Short‑term disability.
• Health and dependent care reimbursement accounts.
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
• 401(k) plan with contributions dependent on salary level.

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate digital transformation, providing AI‑powered cores, agile digital at scale, and continuous improvement through knowledge transfer and innovation.

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, childbirth or related medical conditions, status as a protected veteran, or disability.