Coordinator - Technical and Learning Resources

Unit Job Status FLSA

Position Information

Position Title Coordinator - Technical and Learning Resources Reports To Assistant Dean of Online Education and Resources Faculty Discipline N/A - Not Applicable Faculty is eligible for Tenure Track?

Funding Source

Functions and Responsibilities

Job Summary

Under the supervision of the Assistant Dean of Online Education and Resources or designee, the coordinator
- Technical and Learning Resources is responsible for coordinating the operations of the technical and online resources for a seamless learning experience for students and faculty.

This position offers a competitive starting salary of $52,000 - $60,000, along with a comprehensive college benefits package.

Benefits include:

* Health, dental, and vision coverage

* Paid vacation, sick leave, and holidays

* Pension and retirement plans

* Tuition waiver programs

* Opportunities for professional growth

Be part of a collaborative and mission-driven college community.

Supervisory Role

Oral and written instructions are received from the Assistant Dean of Online Education and Resources or designee, the coordinator - Technical and Learning Resources may supervise support staff and student workers.

Duties & Responsibilities

1. Coordinate with Division Chairpersons/Course Coordinators to ensure timely adoption and integration of course materials, digital textbooks, and learning tools into the LMS.

2. Troubleshoot issues and provide technical support related to course access, digital resources, and instructional materials.

3. Monitor course readiness each term and confirm that required resources are available and accessible to students.

4. Train faculty and staff on the use of relevant learning technologies and digital resources.

5. Monitor system performance and user issues and work with IT to escalate and resolve technical issues beyond the scope of the role.

6. Maintain accurate inventory of hardware, software and other related resources of the computer laboratory at the Information Commons.

7. Maintain strict confidentiality and security of staff and student records.

8. Provide frontline technical assistance to students and faculty using computer lab equipment, software, and online tools.

9. Prepare routine, special and ancillary reports as required.

10. Perform other related duties as required.

Physical Requirements

The physical demands described here are representative of those that must be

met by an employee to successfully perform the essential responsibilities and

functions of the job and are not meant to be all inclusive. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.

Unless reasonable accommodations can be made, while performing this job the staff member shall:

● Use strength to lift items needed to perform the functions of the job.

● Sit, stand and walk/move from place to place for required periods of

time.

● Move between buildings.

● Speak and hear, communicate using telephone and/or walkie talkie.

● Use close vision, color vision, peripheral vision and depth perception

along with the ability to focus vision.

● Communicate effectively in English, using proper grammar and

vocabulary.

● Reach with hands and arms and use hands and fingers to handle

objects and operate tools, including but not limited to, computers,

keyboards, telephones, calculators, and controls.

● Bend, twist, climb, push, pull, and lift.

Additional Requirements

Minimum Qualifications

Experience (number of years), Knowledge and/or Abilities

* Bachelor's degree.

* Experience working in and providing technical support in an academic or similar environment.

* Proficiency with learning management systems (Moodle) and instructional technologies.

* Demonstrated knowledge of computer hardware and the various Windows and Apple IOS operating system platforms.

* Strong trouble shooting skills with hardware, and network connectivity issues.

* Working knowledge of computer software applications, preferably the Microsoft Office suite of applications.

* Demonstrated ability to work under pressure, prioritize assignments and to always exercise good judgment.

* Excellent interpersonal skills.

*…