More jobs:
Genesys Developer
Job in
Newark, Essex County, New Jersey, 07175, USA
Listed on 2026-01-15
Listing for:
Tekgence Inc
Full Time
position Listed on 2026-01-15
Job specializations:
-
IT/Tech
Technical Support, IT Consultant
Job Description & How to Apply Below
Position:
Genesys Developer
We are looking for a Genesys Developer with strong hands-on experience in Genesys Contact Center platforms to design, develop, and support customer interaction solutions. The ideal candidate will work closely with business and technical teams to enhance customer experience and ensure system stability.
Responsibilities- Develop, configure, and support Genesys Contact Center solutions
- Design and modify call flows, IVR, and routing strategies
- Troubleshoot production issues and provide ongoing support
- Collaborate with cross-functional teams on requirements and enhancements
- Perform testing, debugging, and performance optimization
- Maintain documentation and follow best practices
- Hands-on experience with Genesys Engage / Genesys Framework / Genesys Cloud
- Strong knowledge of IVR, Call Routing, SIP, VoIP, CTI
- Experience with Genesys Composer, Routing, Configuration Manager
- Mid-Senior level experience in Genesys Contact Center solutions
- Strong knowledge of IVR, Call Routing, SIP, VoIP, CTI
- Experience with Genesys Engage, Genesys Framework, Genesys Cloud
- Hands-on experience with Genesys Composer, Routing, Configuration Manager
- Strong problem-solving and debugging skills
Email:
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