Communications Analyst; Hybrid

Communications Analyst (Hybrid)

Prudential Financial

Job Classification
Marketing & Communications - Communications

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions! Prudential’s Communications team is a collaborative, innovative group focused on delivering clear, impactful messaging across the enterprise. We’re seeking a detail‑oriented Communications Analyst who values precision and consistency but is also adaptable, curious and ready to learn.

If you enjoy hands‑on publishing work and want to expand your skills into broader communications strategies and tech‑driven solutions, this role is for you. You’ll be a utility player—publishing content across multiple channels, partnering with technical teams, and helping shape the employee experience.

As the Communications Analyst, you will act as a self‑starter who’s excited about creating seamless digital experiences. You’ll manage the design and implementation of content publication and maintenance, ensuring accuracy and consistency across multiple platforms. You’ll also contribute to the optimization of Prudential’s intranet by spotting trends and opportunities that improve engagement and usability.

This position reports into a Sphere of Influence manager with a direct line to the Operations and Tech Enablement Vice President, giving you visibility and growth potential within the communications function.

The current employee work arrangement for this position is hybrid and requires your on‑site presence on a reoccurring basis as determined by your business. Your manager will provide additional details relative to the specific number of days you are expected to be on‑site.

• Manage accurate and timely publication of company wide content on platforms such as the intranet, mass email systems, online newsroom, digital signage, and media walls. Ensure all content adheres to brand guidelines, accessibility standards, and formatting best practices.
• Review content for clarity and consistency, validate links and multimedia assets, and ensure functionality and compliance with corporate and legal requirements.
• Collaborate with the Communications Enablement team to align platform features with strategic goals, test new tools, and suggest improvements.
• Work with the Publishing Manager to develop publishing standards, templates, workflows, and guidelines for consistent publishing.
• Train and support content contributors on publishing processes and governance requirements.
• Resolve technical or formatting challenges quickly, coordinating with platform administrators as needed.
• Research and apply best practices in intranet management, digital content distribution, and emerging tech to keep Prudential’s communications ecosystem cutting‑edge.

• 3+ years of experience supporting web content development, deployment and measurement.
• 2–3 years working with content management systems.
• Familiarity with intranet platforms and their features.
• Working knowledge of basic web technology (HTML).
• Demonstrates a high level of diligence by consistently ensuring accuracy and thoroughness in all aspects of content publication and project execution.
• Strong collaboration and communication skills.
• Innovative thinker with a passion for learning and adaptability.

• Business Acumen:
  Understands the organization’s internal and external business environments, including how we deliver value to customers, the market we operate in, and how our functional teams work together.
• Outcomes‑Focus:
  Delivers results that support project, function, and business outcomes, and maximizes personal contribution by prioritizing work appropriately and executing efficiently.
• Creativity:
  Sees connections that others do not, successfully applies ideas drawn from seemingly unrelated contexts, and generates a wide array of useful solutions to solve problems.
• Influence:
  Persuades others, remains diplomatic in difficult situations, and leverages a network of…