Genesys Developer NewarkNJ
Job in
Newark, Essex County, New Jersey, 07175, USA
Listed on 2026-01-12
Listing for:
Cystems Logic Inc
Seasonal/Temporary
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
Systems Engineer, Cloud Computing, Technical Support, IT Consultant
Job Description & How to Apply Below
Job Title
Genesys Developer
LocationNewark, NJ – Onsite
Duration9-12 months Contract
Job SummaryThe Genesys Developer will be responsible for designing, developing, configuring and supporting Genesys-based contact center solutions. This role will work closely with business stakeholders and technical teams to deliver high-quality voice and digital customer engagement solutions. The ideal candidate will have strong hands-on experience with Genesys platforms, IVR development, call routing and system integrations.
RequiredSkills & Qualifications
- Strong experience with Genesys Framework, Genesys Engage or Genesys Cloud
- Hands-on development experience with IVR, call flows and routing strategies
- Experience with Genesys Composer, Architect or GVP
- Strong knowledge of SIP, VoIP and contact center technologies
- Experience with Java, JavaScript or Python for integrations and scripting
- Solid understanding of web services, APIs and CTI integrations
- Experience with SQL and database concepts
- Strong troubleshooting and debugging skills
- Excellent communication and documentation skills
- Design, develop and maintain Genesys contact center solutions
- Build and enhance IVR applications, call routing and interaction flows
- Configure and support inbound and outbound calling campaigns
- Integrate Genesys with CRM and other enterprise systems
- Troubleshoot production issues and provide ongoing support
- Participate in requirements gathering, design discussions and solution reviews
- Perform unit testing and support UAT activities
- Prepare technical documentation and knowledge transfer materials.
- Experience with Genesys Cloud CX
- Knowledge of AWS or Azure cloud environments
All your information will be kept confidential according to EEO guidelines.
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