Genesys Developer NewarkNJ

Job Title

Genesys Developer

Newark, NJ – Onsite

9-12 months Contract

The Genesys Developer will be responsible for designing, developing, configuring and supporting Genesys-based contact center solutions. This role will work closely with business stakeholders and technical teams to deliver high-quality voice and digital customer engagement solutions. The ideal candidate will have strong hands-on experience with Genesys platforms, IVR development, call routing and system integrations.

• Strong experience with Genesys Framework, Genesys Engage or Genesys Cloud
• Hands-on development experience with IVR, call flows and routing strategies
• Experience with Genesys Composer, Architect or GVP
• Strong knowledge of SIP, VoIP and contact center technologies
• Experience with Java, JavaScript or Python for integrations and scripting
• Solid understanding of web services, APIs and CTI integrations
• Experience with SQL and database concepts
• Strong troubleshooting and debugging skills
• Excellent communication and documentation skills

• Design, develop and maintain Genesys contact center solutions
• Build and enhance IVR applications, call routing and interaction flows
• Configure and support inbound and outbound calling campaigns
• Integrate Genesys with CRM and other enterprise systems
• Troubleshoot production issues and provide ongoing support
• Participate in requirements gathering, design discussions and solution reviews
• Perform unit testing and support UAT activities
• Prepare technical documentation and knowledge transfer materials.

• Experience with Genesys Cloud CX
• Knowledge of AWS or Azure cloud environments

All your information will be kept confidential according to EEO guidelines.