Senior Data Analyst

Overview

The Operations & Performance team partners closely with executive leadership to define strategy and drive execution across the company’s debt recovery platform. We are deeply embedded in day-to-day collections operations, legal recovery workflows, inventory management, and performance optimization
, ensuring that data is translated into decisions that materially impact results.

This team plays a critical role in shaping how the organization allocates inventory, manages legal and operational recovery strategies, evaluates vendor performance, and reports outcomes to investors and clients.

We are seeking a Senior Data Analyst with direct experience supporting operations within the debt collections industry
. This role is ideal for someone who understands how analytics drive real-world outcomes across collections, legal recovery, portfolio performance, and operational execution
.

You will develop reporting and insights that influence inventory strategy, legal placement decisions, operational prioritization, and executive-level planning. You will work cross-functionally with Operations, Legal, Compliance, Finance, and Technology teams and play a key role in advancing how data is used across the organization.

This is a high-visibility role with meaningful impact and the opportunity to mentor junior analysts while partnering closely with senior leadership.

• Develop and maintain reporting and dashboards that drive collections performance, legal recovery outcomes, and inventory management decisions
• Analyze operational and legal systems of record to evaluate effectiveness of recovery strategies, workflows, and vendor performance
• Perform detailed portfolio-level and account-level analysis to support strategy refinement, escalation decisions, and prioritization

• Directly contribute to high-priority, high-visibility initiatives supporting the Executive Leadership Team
• Translate complex operational and financial data into clear insights and recommendations for senior stakeholders
• Support investor-facing and leadership reporting tied to performance, yield, and operational efficiency

• Partner with Operations, Legal, Compliance, and Technology teams to understand business needs and translate them into scalable analytical solutions
• Respond to real-time data and reporting inquiries to support operational and legal teams
• Support testing, analysis, and post-implementation review of new strategies, workflows, and system enhancements

• Ensure accuracy, consistency, and integrity of data used across collections and legal reporting
• Promote adherence to data quality management principles, including business definitions, metadata, and data lineage
• Provide relational database expertise to construct and optimize SQL queries used in analysis and reporting

• Receive ongoing mentorship from the Director of Operations & Performance
• Serve as a mentor to junior analysts, supporting analytical rigor and operational understanding
• Build strong working relationships with leaders and frontline teams across the organization

• Associates degree in a relevant field; preference for Computer Science, Mathematics, Economics, Finance, or Analytics
• 4+ years of experience in data analytics or performance analytics within the debt collections, legal recovery, or financial services industry
• Strong understanding of collections operations, legal workflows, inventory strategy, and performance metrics
• Advanced experience with SQL (MSSQL and/or Oracle); experience with Python and/or R is a plus
• Proficiency with Power BI, Excel, and Power Point
• Demonstrated ability to interpret data, identify trends, and influence operational and strategic decisions
• Strong written and verbal communication skills, including experience presenting to senior leadership
• Ability to manage multiple priorities in a fast-paced, operationally driven environment

• Prior experience in operational and legal collections environments
• Familiarity with collections and legal systems such as QLawE and/or Latitude
• Working knowledge of legal accounting concepts and legal recovery processes
• Experience operating in a regulated, compliance-driven environment

• Direct impact on collections and legal recovery strategy
• High visibility with executive leadership
• Opportunity to shape how analytics drives operational execution
• Collaborative, performance-focused culture with room for growth

Salary Range: $75000,$85,000 annual