Technical Business Analyst

Lead Business Systems Analyst – CRM & Data Initiatives

A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE

As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers!

At PGIM, You Can!

The PGIM Real Estate Information Systems team is seeking a strategic and technically adept Business Systems Analyst to lead transformation initiatives focused on enhancing our CRM platform and advancing data-driven projects. The Business Systems Analyst will partner with the Chief Product Owner – Debt, cross-functional teams, and stakeholders to deliver high value solutions that enhance our borrower relationship management processes and data initiatives.

This is a 1-year contract to perm hybrid position located in PGIM Real Estate’s Dallas office.

• Lead requirements, discovery, and solution design for borrower relationship management and debt data projects, partnering with stakeholders to define and prioritize business needs.
• Develop deep understanding of system data integrations and architect solutions to enhance connectivity between CRM platforms and other systems.
• Provide technical guidance on CRM protocols and compliance requirements.
• Build strong knowledge of real estate debt data and data modeling to design tailored datasets for analytics.
• Support requirements gathering and design for dashboard development and analytics, ensuring solutions meet business needs.
• Develop, track, and implement minimum viable products (MVPs) for borrower relationship management and data projects.
• Partner with system administrators and technical teams to ensure data integrity, compliance, and operational efficiency.
• Identify quick wins to drive operational efficiency and adoption across platforms.

• Bachelor’s degree with 5+ years of experience in business analysis, product ownership, or related roles.
• 1+ years’ experience managing Salesforce solutions for customer relationship management.
• 3+ years Proficient in SQL with hands-on experience using databases and analytics tools such as Power BI.
• Skilled in user requirements gathering, business process mapping, and stakeholder engagement.
• Proficient in managing business requirements and technical specifications for engineering teams.
• Strong stakeholder engagement and communication skills.
• Excellent planning, organizational, and time management skills.
• Problem-solving mindset with attention to detail and high-quality solution delivery.
• Adaptability and resilience in a fast-paced, dynamic environment.

• Experience in Commercial Real Estate or Financial Services
• Salesforce Certification
• Prior software development experience
  
  Strategic mindset with hands-on technical expertise

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.