Senior Service Leader

Overview

Driving operational excellence through Service Now strategy, IT asset optimization, and enterprise discovery—aligning technology, processes, and teams for measurable business outcomes.

We are seeking an experienced Service Now Expert to lead the design, development, and administration of our Service Now platform. The ideal candidate will combine deep technical knowledge with strong problem‑solving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization.

$90.00/hr - $100.00/hr

• Platform Administration:
  Configure and maintain Service Now modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
• Custom Development:
  Design, script, and implement new applications, workflows, and integrations to expand Service Now functionality.
• System Integrations:
  Develop and maintain API‑based integrations between Service Now and other enterprise systems.
• Process Optimization:
  Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.
• Security & Compliance:
  Implement role‑based access controls, monitor platform performance, and ensure compliance with security policies.
• Upgrades & Maintenance:
  Plan and execute version upgrades and patching with minimal disruption.
• Documentation & Training:
  Produce technical and user documentation; provide training to system users and administrators.

• 4+ years of hands‑on Service Now administration and development experience.
• Strong understanding of ITIL processes and best practices.
• Experience with Service Now integrations using REST/SOAP web services.
• Strong analytical skills and ability to translate business requirements into technical solutions.

• Experience with ITOM Discovery, Event Management, or Performance Analytics.
• Knowledge of Agile/Scrum methodologies.

• Excellent written and verbal communication abilities.
• Strong stakeholder management and collaboration skills.
• Ability to prioritize and manage multiple projects simultaneously.

• Executive

• Contract

• Information Technology

• Transportation, Logistics, Supply Chain and Storage, Computer and Network Security, and IT Services and IT Consulting

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