Field Service Technician

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. Our Med Tech Field Service Technician experiences a unique opportunity to respond to, evaluate and prioritize assigned service orders, for assistance with remediation needs required by the client; including hardware, software, networking, customer service and other computer related technologies.

• Respond to and prioritize assigned service orders for remediation needs, including hardware, software, networking, customer service and other technologies.
• Perform remediation on medication dispensing hospital units within a hospital setting.
• Provide quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner.
• Effectively document all steps taken to service the request in the appropriate tracking system.
• Handle problem recognition and escalation and/or collaborate to solve more complex issues with advanced team members or department management.
• Maintain personal parts inventory and actively source needed parts from approved sources.
• Obtain and maintain proper vendor credentialing to service all customers in the coverage area; if supporting an area outside the normal region, secure proper vendor credentialing in advance.
• Set scheduled availability within BD systems so that notifications of new work can be received; work with Novasyte to inform BD of time off requests for gap coverage and planning.
• Follow calibration protocol for all tools used to service BD equipment in a timely manner to maintain compliance through customer servicing.

• HS diploma minimum or higher degree preferred.
• Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems.
• Experience as a military technician, computer technician or other complex electronics technician preferred; experience supporting automation equipment in a healthcare setting is a plus.
• Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial.
• Strong communication skills and ability to provide exceptional customer support.
• Ability to perform considerable pushing, pulling, stooping, bending, and lifting up to 70 lbs.
• Clear hospital vendor credentialing requirements, including proof of vaccination status.

• Travel local and national to support customer needs.
• Respond to and arrive at customer sites within the service ticket’s Service Level Agreement.
• Active driver’s license and personal vehicle required for job related assignments.
• Travel and time traveling is paid, as is mileage.

• Biomed/Printer Technician or similar heavy lifting role where pushing/pulling/stooping/bending required.
• Retail or Hospital Pharmacy experience.
• Prefer two or more years in the healthcare environment with technical systems involvement.
• Ability to work independently in customer settings with minimal supervision.

• Eligible for our Medical Benefits.

A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date:
Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons; however, our client’s requirements may supersede this.

Please note:

Due to the nature of this role, it is not eligible for Visa sponsorship.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.

The potential base pay range for this role is $30.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.