Customer Service Associate
Listed on 2026-03-01
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Client Relationship Manager
Overview
The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention, creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism.
Serves as the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzes NPS results to determine causes and execute on plans to improve guest satisfaction. Improves service by guiding and coaching employees to understand customer needs, providing feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
Wage
: $17.04/hr
- 3+ years of demonstrated experience in customer service, with experience in operations and sales
- Rental car experience is a plus
- Excellent customer service skills
- Excellent oral and written communication skills
- Excellent relationship-building and leadership skills
- Excellent problem-solving and decision-making skills
Apply today and shift your career into drive for tomorrow
!
- Up to 40% off the base rate of any standard Hertz rental
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts – Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchise locations worldwide. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is highly recognized globally.
Job Info- Job Identification 37823
- Job Category Customer Experience
- Posting Date 02/04/2026, 02:46 PM
- Locations 132 Carson Road, Newark, NJ, 07114, US
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