Airline Customer Service Supervisor in Newark Airport

Airline Customer Service Supervisor in Newark Airport

Tracking Code EWR SUP - NOV 2025 Job Description

Hallmark Aviation is seeking a professional Airline Supervisor for a Prestigious airline. The Airline Supervisor assists the Airline Account Manager with the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

Newark, NJ (EWR)

• Excellent LEADERSHIP abilities
• Excellent ORGANIZATIONAL skills
• Excellent focus on Customer and Client satisfaction
• Excellent Critical Thinking Ability and Analytical Skills
• Minimum
  18 Months Airline operational Experience preferred
• Minimum of Very Good rating on most recent evaluation
• Able to work under pressure of meeting extreme deadlines
• Able to communicate effectively, both verbally and in writing
• Able to solve daily problems and make quick decisions within the operation

(DBC, delays, cancellations, etc.)

• Thorough knowledge of Airport Operations

(arrivals, departures, ticket counter)

• Good Knowledge of Airline Reservations
• Must be flexible and able to promote positive attitudes from subordinates
• Computer Software (Word & Excel), typing, and ticketing experience
• Occasional lifting of up to 70 lbs.

• At least 18yrs old, with a High School Diploma or G.E.D.
• English proficient, other languages may be required
• Basic Math
  
  Skills:
  
  Adding, Subtracting, Division, and Multiplying
• Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
• Reading & comprehension of reference materials, instructions, policies & procedures

CONDITIONS OF EMPLOYMENT WILL BE DISCUSSED DURING THE INTERVIEW PROCESS

Newark, New Jersey, United States

Position Type:
Full-Time/Regular

Required to study, and successfully complete two weeks of training

21:00-01:00

5 Days a week - Weekends & Holidays Required

English proficient, other languages may be required

$22.50/hr plus $4.60 Health Variance, Parking, uniform and voluntary Dental, Vision & 401K