Housing Specialist

At Quadel, we’re driven by purpose. We believe that government and communities play a vital role in addressing the housing needs of low-income families and vulnerable populations. If you’re passionate about making a meaningful impact, you’ll find a home here. Our mission is to partner with public and nonprofit organizations to help housing programs reach their full potential—because everyone deserves a safe, affordable place to live.

Join us in building stronger communities, one home at a time.

The Housing Specialist performs various program activities that include processing applications for eligibility, verifying participant’s status to ensure continued eligibility, preparing documents and verifying information in conformance with U.S. Department of Housing and Urban Development (HUD) regulations. If you are familiar with housing, transaction assignments may include: eligibility determination, leasing, annual re-certifications, interim changes, portability, moves, rent increases, rent reasonableness, hearing preparation and terminations.

• Conducts assigned activities and transactions
• Completes assigned work timely and accurately
• Answers inquiries from participants, owners, applicants and the general public with the highest level of professionalism
• Conducts all activities to ensure nondiscrimination
• Maintains productivity information
• Determines eligibility for program participation
• Reviews applications, verifications and other documentation to ensure accuracy and completeness; ensures that required documentation is distributed to correct parties
• Establishes and maintains individual applicant/participant files and handles all personally identifiable information (PII) in strictest confidence
• Performs accurate and timely data entry to maintain updated computer files
• Coordinates activities with Supervisors, Managers, Inspectors, and other coworkers

• Required to obtain Housing Choice Voucher Specialist certification within one year of hire
• Two years of experience in an environment requiring extensive public contact or customer service, procedures and processes. Accounting, mortgage processing, and direct customer interfacing experience a plus
• Strong computer skills

• Problem Solving – Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics
• Technical Skills – Assesses own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others
• Customer Service – Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments
• Interpersonal Skills – Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others’ ideas and tries new things
• Oral Communication – Speaks clearly and persuassively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings
• Written Communication – Writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret written information
• Teamwork – Balances team and individual responsibilities;
  Exhibits objectivity and openness to others’ views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone’s efforts to succeed
• Diversity – Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment‑free environment;
  Builds a diverse workforce
• Ethics – Treats people with respect;
  Keeps commitments;
  Inspires the…