Customer Service Representative

Overview

Be among the first 25 applicants. This range is provided by Conduent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$16.00/hr - $17.00/hr

• Full-time Employment with Benefits day one including paid Holidays.
• $16.50/hr base rate. (
  
  Note:
  
  bilingual Spanish rate is $17.50/hr; both may be below local minimum wage depending on location.)
• Paid Training
• Great Work Environment
• Bonus:
  Bilingual in Spanish $17.50/hr. (after training)

• Must be at least 18 years of age or older.
• Must have a High School Diploma, or equivalent.
• Must be able to submit to a background check and drug test.
• Must be able to work Monday-Friday 10:15am-7:15pm & Saturday 7:45am-2:15pm.

As a call center representative, you will be supporting our client’s customers as a first point of contact. You will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources through customer records and knowledge management systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Process required transactions via mainframe or web-based applications.
• Submit research requests in a concise yet accurate manner.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Provide support to other positions/operations during heavy workloads or absences.

• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Strong work ethic.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Customer Service Experience.
• Ability to navigate multiple applications and research solutions with ease.
• Enjoy helping people and guiding them to the best solution for their issue.
• Interest in innovative technology.
• Provide calm conflict resolution and problem solving for frustrated customers.
• Ability to work in a structured environment for full-time, high-volume calls.
• Commitment to 100% attendance for paid training (3 to 5 weeks).

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, disability, medical condition, military/veteran status, citizenship status, or any other protected status. For US applicants: reasonable accommodation requests can be submitted via the form linked in the original posting.