Business Support Manager; Technology

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing diverse administrative functions usually for a very large, complex department or business unit. Key responsibilities may include managing financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Job expectations include consulting with senior management to define and manage projects that encompass and impact many associates.

The Global Banking & Enterprise Customer Relationship Management Technology (GBCT) Business Operations Team plays a critical role in supporting financial processes and routines for organizations within GBCT. The goal of this team is to provide an achievable financial forecast and accurate projection of where our headcount and expense will land on a weekly, quarterly & full year basis.

• BSM supports the day-to-day business operations of the technology organization.
• Supports business activities including resource forecasting, requisition/hiring management (resource strategy), personnel processes, workspace governance, engagement activities, communication and articulates risks and opportunities to forecast.
• Coordinates monthly and quarterly forecasting process and reporting in partnership with Finance, managers, portfolio and program managers and other business support leaders.
• Supports and coordinates effective executive operating rhythms, overseeing the logistics, preparation of relevant materials and talking points for SLT meetings, business reviews, off‑sites, etc.
• Assist Executives for the full range of engagements with peers, senior leaders and business partners (as needed).
• Coordinate within aligned team(s) to ensure alignment with objectives and manages routines and requests.
• Partner with aligned team(s) on managing their financials, ensuring visibility of progress against objectives and tracking decisions/approvals to forecast changes.
• Support strategies to effectively manage spend, ensuring the proper blend of resources (FTE, GBS, Contractor & Consulting), manage tenure, and governance of staff ramps.
• Deliver consistent communication and engagement plans for the executives and aligned team(s) supported.
• Understand the linkage of programs and projects to business strategy and portfolio priorities.

• Minimum of 2 years experience in finance or business support specifically within Technology, exposure to corporate forecasting, headcount reporting, variance analysis and knowledge of project management.
• Experience with Global Technology financial processes and tools - PMMT, TPAS and WMP.
• Intermediate up to advanced proficiency in Excel with demonstrated financial acumen and analytical experience including knowledge of forecasting, budgeting, and data interpretation and analysis.
• Background in financial reporting and scenario modeling - base and/or initiative.
• Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input and when to act independently.
• Excellent written & verbal communication skills and executive presence.
• Extreme…