Payment Operations Assistant Manager

Position Overview

We are seeking a Payment Operations Assistant Manager to support and oversee day-to-day operations in our fast-growing credit card processing ISO. This role plays a key part in ensuring efficient merchant onboarding, smooth transaction processing, compliance with industry regulations, and delivering excellent service to our partners and merchants.

The Assistant Manager will work closely with the Operations Manager and other teams to streamline processes, maintain quality control, business development and drive operational excellence.

• Assist in managing the merchant application and underwriting process.
• Ensure timely and accurate setup of merchant accounts.
• Serve as a point of escalation for merchant service issues.

• Monitor daily credit card processing operations, including settlements, chargebacks and reconciliations.
• Coordinate with payment processors, sponsor banks, and vendors to resolve issues quickly.
• Track and report KPIs related to transaction processing and merchant satisfaction.

• Assist with compliance checks (PCI, KYC, AML) to minimize risk.
• Support audits and ensure adherence to ISO, card brand, and regulatory standards.
• Maintain accurate documentation of merchant accounts and compliance records.

• Identify gaps and inefficiencies in operations; recommend solutions to streamline workflow.
• Implement best practices to improve merchant experience and reduce operational costs.

• Support the development and training of junior staff.
• Act as second-in-command to the EVP, Merchant Services.
• Coordinate cross-departmental projects (sales, risk, finance, IT).

• Bachelor’s degree in Business, Finance, or related field (preferred).
• 5+ years of experience in merchant services, payments, or financial operations.
• Knowledge of ISO/MSP operations, payment gateways, and settlement processes.
• Familiarity with PCI DSS compliance, risk management, chargeback processes, UW, and Interchange qualifications.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and leadership skills.
• Proficiency in MS Office, CRM, and payment processing platforms.

• Competitive salary with performance incentives.
• Health, dental, and vision benefits.
• Opportunities for professional growth in the payments industry.
• A fast-paced, team-oriented environment.

$125,000 - $150,000 a year

IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1,800 people across more than 20 countries, and have over $1.5 billion in revenues.

Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!

National Retail Solutions brand provides a sales management system and POS equipment to small and medium-sized businesses. With the help of NRS, business owners can solve a management problem. The product includes integrated advertising, data analysis, and payment processing.