Program Coordinator II

Position Details

Position Information

Recruitment/Posting Title Program Coordinator II Job Category Staff & Executive - Administrative & Support Department Financial Aid - Newark Overview

The Office of Financial Aid (OFA) is an integral part of Rutgers University-Newark (RU-N). It's a key partner in advancing the University's purpose and strategic plans for access and affordability. We are committed to removing financial barriers to student enrollment and retention. To accomplish this, the Office of Financial Aid strives to balance responsible stewardship of all federal, state, private, and internal aid resources.

Core services are built around a student-centered culture, working with our students and their families to seek, obtain, and make informed financial aid decisions through financial literacy and outreach. We are working to establish ourselves as a leader in financial aid services, using technology to streamline processes, maintain regulatory compliance, and promote scholarship opportunities to make higher education possible for all students.

We are committed to providing exemplary service in a fair, sensitive, and confidential environment to all students, families, the University community, and the community at large, regardless of background, culture, or lifestyle. Without bias or judgment, our objective is to equitably assess federal, state, and institutional financial aid resources, scholarships, grants, loans, and employment opportunities for eligible students. We employ professional judgment and financial literacy counseling to effectively identify and address financial educational barriers.

Posting Summary

Rutgers University-Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise, is seeking a Program Coordinator II. Reporting to the Assistant Manager, incumbent provides administrative support to the Senior Financial Aid Officer and alpha module. Will be in daily contact with not only students and parents, but other university departments as well as external agencies such as USDE, NJ HESAA.

This position is responsible for and not limited to the following:

* Counsels students and their parents on application procedures, availability and eligibility for all sources of financial aid funding. Assists students in establishing eligibility by reconciling problems that concern or are handled by other university departments and or/external agencies.

* Serves as the main point of contact between the Office of Financial Aid and the front-end One Stop Service staff and provides support for all student-facing troubleshooting and customer service.

* Responsible for one or more financial aid programs.

* Serves as primary point of contact for all professional judgment submissions and processing.

* Other duties as assigned.

FLSA Nonexempt Grade 03 Salary Details Minimum Salary  Mid Range Salary  Maximum Salary  Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

* Medical, prescription drug, and dental coverage

* Paid vacation, holidays, and various leave programs

* Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options

* Employee and dependent educational benefits (when applicable)

* Life insurance coverage

* Employee discount programs

Position Status Full Time Working Hours Standard Hours 37.50 Daily Work Shift Day Work Arrangement

Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the Flex Work@RU Application System.

Union Description URA-AFT Administrative Payroll Designation People Soft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

* Bachelor's degree in a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of office administration, work organization, coordination, facilitation, bookkeeping, and/or report writing principles and practices.

* Also requires excellent communication skills and computer literacy.

Certifications/Licenses Required…