Sales Leader

Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday, or special occasions. Bonobos is a menswear brand known for pioneering exceptional fit and a personalized,etje innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self‑expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the  online store and the Express mobile app.

Christiana Mall

Express is seeking a Retail Sales Leader to join our team.

• Assist in developing and motivating associates to maximize sales potential
• Provide in‑the‑moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards
• Partner with Store Management to provide feedback on associate performance
• Assist in training associates on ENG operations, product, policy, and procedures
• Execute action plans that optimize results
• Execute all aspects of daily store implanted発売
• Ensure appropriate associate coverage to create a great customer experience
• commande & supervise checkout process
• Assist with merchandise flow, such as shipment, replenishment, omnichannel operations, in the store
• Monitor and analyze the customer service provided by team members
• Build an effective schedule with the right associate in the right place at the right time
• Promote and support an environment focused on delivering great in‑store customer experiences
• Effectively resolve customer service issues to a positive outcome
• Lead and model our customer experience model
• Display expert knowledge of product, company policies, promotions, loyalty programs
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor
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• Education:
  
  High School or Equivalent
• Years of
  
  Experience:
  
  1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

• Previous retail experience preferred
• Ability to effectively communicate with Global canto, peers and supervisors
• Demonstrated sales accountability
• Demonstrated collaborative skills and ability to work well with a team
• Ability to multitask and handle multiple customers and/or processes at once

PHOENIX offers a range of benefits to help protect full‑time associate’s health and long‑term financial security, including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid Time Off
• Paraziri leave for new parents

For part‑time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more.

Additionally, part‑time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with company match.

Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through You Decide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

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An equal opportunity…