Assistant Store Manager

Assistant Store Manager - White House Black Market

111 Christiana Mall Space 1381, Newark, DE

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, technology, resources and infrastructure support business success. From finance and accounting to technology and merchandising, we offer diverse opportunities for talented professionals to join our team of nearly 16,000 associates committed to excellence.

Join our fashion‑obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

The Assistant Store Manager supports the Store Manager in promoting a customer‑ and product‑focused sales culture. Responsibilities include managing sales operations, asset protection, and human resources to ensure great customer experience and maximum profitability. We value teamwork and believe we are the most amazing place to work, learn, and grow.

• Analyze sales reports and KPIs to determine business needs; jointly develop and execute in‑store business and sales strategies.
• Establish and communicate clear expectations, holding store team and self accountable for achieving brand, performance, and behavior standards.
• Control payroll and supply budget.
• Oversee basic operational activities such as scheduling, shrink audits, inventory, opening/closing duties, time‑sheet review, payroll accuracy, and merchandise flow.
• Perform all financial activities, including cash handling, reporting, price changes, and merchandise handling; assure register transactions comply with policy.
• Ensure compliance with applicable laws, loss prevention policies, operating procedures, and controls; conduct associate training to reinforce proper controls.
• Administer all operational processes including inventory receipt/dispatch, daily replenishment, and physical inventories.
• Maintain visual presentation, organization, and facility standards representative of the brand.
• Develop a high‑performance culture and motivate the sales team to meet sales and productivity goals.
• Train and coach sales team in product knowledge both online and in store.
• Assist with order fulfillment and selling.

• Motivate and inspire the store team, developing a shared vision while modeling core values.
• Promote an inclusive, collaborative approach to problem solving.
• Communicate with store teams and Store Manager to lead positive change.
• Seek personal development opportunities and solicit feedback to build leadership skills.

• Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Model sales expectations by utilizing techniques and communicating product knowledge; recommend merchandise selections or help locate/obtain items based on customer needs.
• Ensure prompt resolution of customer concerns.
• Maintain a fast and efficient register experience, staying current on payment, coupon, return, and security policies.
• Encourage consistent client communication through customer books, rewards programs, and capture sign‑ups.

• Assist in recruiting, hiring, and developing a high‑performing team.
• Support, implement, and follow up on training programs and seminars.
• Assess and coach store team on performance.
• Resolve human resources issues in a timely and effective manner, in partnership with the Store Manager.
• Drive employee engagement by recognizing and rewarding outstanding performance.
• Ensure adherence to all employment practices and policies.

Other duties as assigned. This position may span multiple brands; duties may vary by brand.

• High school diploma or equivalent.
• 2+ years of retail management experience (preferred).
• Must be 18 years of age or older.
• Excellent verbal, written, and customer communication skills.
• Ability to learn and adapt to company technology.
• Proven customer service excellence with a track record of sales and leadership success.
• Strong organizational skills and ability to multitask in a fast‑paced environment.
• Strong leadership, training, and team‑building skills.
• Knowledge of administrative…