Volunteer Engagement Specialist

Position Summary

The Volunteer Engagement Specialist works as a part of the regional team in delivering exceptional member support and management oversight of Girl Scout Volunteers, specifically, Service Unit Teams and Troop Leaders. They are responsible for the execution of strategies and initiatives that drive sustainable membership growth through the support and retention of Girl Scout members and Volunteers in geographic territories. In addition, the Volunteer Specialist is responsible for working collaboratively with the Community Engagement Team to support delivery of recruitment initiatives, and across all GSCB departments to ensure volunteers are prepared to deliver a high-quality Girl Scout Leadership Experience.

This role will also provide specialized support to all newly formed troops and volunteers by providing troop recruitment and caregiver engagement strategies and resources to programming in line with the Girl Scout Leadership Experience. The Volunteer Engagement Specialist, with a passion for Girl Scouts and leadership development, plays a crucial role in the council by increasing youth and adult membership recruitment and retention.

Note: The Volunteer Engagement Specialist position is a hybrid position, NOT a fully remote one. The individual MUST reside within the Del Mar Va  Peninsula and will be required to attend in-person activities within their regional county footprint when needed.

• Assists in achieving the Council’s goals for girl and adult membership through implementing membership strategies within assigned territory, generating increased youth and adult volunteer leads.
• Utilizes Sales Force (Volunteer Systems) customer management system to support the pursuance of prospects/leads throughout the recruitment process. Ensuring timely follow-up with new prospects/leads and referrals resulting in conversion to members.
• Assists placement efforts through communication with troop co-leaders and parent/guardians, ensuring girls are placed into opportunities promptly.
• Partners with Volunteer Engagement Manager to implement a comprehensive plan for girl and adult membership growth within assigned territory by utilizing the opportunity catalog, researching market data, membership trends, and other pertinent information relevant to designated geographic areas.
• Accountable for the retention of members by organizing, implementing, and promoting girl and volunteer renewal within assigned territory.
• Ensures that membership growth and retention activities are consistent with the Girl Scout mission; ensures Girl Scouts welcomes all Girl Scout youth and adults by embodying the Girl Scout way of diversity and inclusiveness.

• Recruits, appoints, and mentors Service Unit Managers, partnering with them to build dynamic and successful Service Unit Team.
• Accountable for local product program management regarding training and daily support.
• Partners with Service Unit Managers in schedule, planning, and participating in Service Unit meetings within assigned territory.
• Manage relationships with all Juliette members within assigned territory through regular communication and ongoing engagement at the Service Unit Level.
• Responsible for specialized support of all new troop leaders within assigned territory.
• Mentors and supports volunteers in all facets of volunteer management including recruitment, placement, training, retention, recognition, and evaluation.
• Interprets the Girl Scout Leadership Experience, Volunteer Essentials, council policies and safety procedures to act as the primary expert in all areas of the troop pathway for the effective delivery of the Girl Scout Leadership Experience.

• Assists in the development of training, resources, and marketing materials to simplify the volunteer experience. Works with a cross-functional team to determine or develop innovative strategies to ensure the effective support of troop leaders and service units.
• Promotes volunteer training, Girl Scout programs, events, camp, travel, and troop volunteerism to volunteers, girls, families, and community members.
• Provid…