Sr. Improvement Program Manager; RN

Sr. Performance Improvement Program Manager (RN)

Monday-Friday - (Day Shift)

Newark DE

Christiana Care is seeking a Senior Performance Improvement Program Manager (RN) to join our team. This healthcare quality professional will provide leadership and support for systemwide performance improvement initiatives that align with our organizational mission, priorities, and goals.

Key responsibilities include:

• Evaluate performance and process improvement methods (e.g., Lean, Six Sigma, Plan-Do-Check-Act Cycle) and apply those best suited to achieving successful outcomes
• Use a range of quality improvement tools and techniques (e.g., Fishbone diagrams, 5 Whys, Value Stream Mapping, Failure Mode Effects Analysis, and Root Cause Analysis) and evaluate the output to successfully redesign processes toward improved performance
• Access and use information resources (e.g., electronic health records, registries, policies, procedures, guidelines, longitudinal databases, comparative and benchmark data, and published research) to demonstrate current practice, identify opportunities for improvement, and strive toward improved outcomes
• Demonstrate expertise in the use of analytical and statistical tools and techniques (e.g., hypothesis testing, statistical process control, distribution, and control charts) to identify when, where, and how to measure processes and systems and make decisions supported by data analysis.
• Communicate performance improvement priorities and results using narrative and visual tools (e.g., graphs, dashboards, and scorecards), providing a comprehensive context appropriate to the audience.
• Assist in defining customer needs, expected benefits, and alignment of projects to the organizational mission, vision, values, strategic goals, and business priorities.
• Design project plans to include opportunity statement, goals, scope, timeline, and critical milestones utilizing project management methodologies, performance measurements, and tools.
• Manage the work defined (per a project plan, charter, and/or scope document) to ensure the project meets project goals and timelines.
• Engage and support stakeholders to pull projects through to completion
• Track, monitor, and communicate project progress to all stakeholders and provide notification to the project sponsor when deviations from the plan occur.
• Promote a culture of trust, open communication, creative thinking, appropriate risk taking, continuous improvement and learning that leads to sustained results and optimal performance.
• Facilitate an environment oriented to collaboration and problem solving.
• Convey enthusiasm and strive to motivate, inspire and influence team members and other key stakeholders.
• Communicate the vision, expectations, and results of performance improvement projects clearly, consistently, and appropriately to stakeholders.
• Use meaningful measurement tools to prove the need for improvement, make changes, and measure return on investment.
• Identify, mitigate and collaborate with key stakeholders to remove barriers that impede sustainable change. Implement accountability structures and controls required to deploy, monitor, and ensure compliance with the work changes required to achieve and sustain improved performance.
• Provide the education, training, and tools necessary for effective implementation of process and workflow changes.
• Remain current with applicable regulatory requirements
• Manage, coach, and/or mentor less experienced quality professionals in higher level use of performance improvement tools
• Train and mentor non—project managers in basic project management skills to raise the overall project management acumen in the organization
• Identify, design and/or recommend resources and analytical methods to support the performance improvement activities to meet organizational goals/needs (i.e. dashboards incorporating clinical and business metrics tailored to strategic or operational goals)
• Facilitate development of departmental and organizational policies, procedures, and training as needed to achieve goals for a highly reliable organization.
• Actively participate in systemwide management activities, attend meetings…