Sr. Services Analyst - IT

Overview

We re powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we re calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (Com Ed), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in?

This is a multiple-location posting. The selected candidate may be based out of our Exelon Corporate Office locations in Philadelphia, PA, Baltimore, MD, Chicago, IL, Oakbrook Terrace, IL, Newark, DE.

Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

• Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners. Lead IT activities required to manage service level agreements. Assist others in long range portfolio planning and prioritizing work and work schedule within the confines of current year financial commitments. (45%)
• Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model (15%)
• Maintain and enhance engagement with business and IT partners and other stakeholders (15%)
• Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required (15%)
• Maintain technical knowledge and business acumen within own discipline or function (10%)

• Utilize understanding of customer s business needs to determine requirements
• Applies technical expertise to plan, design, build or support required products and processes
• Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
• As assigned, manage budget for area of responsibility
• As assigned, manage working relationship with outsourcing partners

• Bachelor s degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or, in lieu of a degree, 6 to 9 years of relevant work experience.
• Proficiency with data analysis in Microsoft Excel
• Experience leading small IT projects or sub-teams and knowledge of IT project management.
• Strong problem solving and analysis ability.
• Excellent communications skills (written and verbal)
• Ability to work with remote project teams

• Demonstrated experience leading or coordinating initiatives across multiple operating units, balancing competing priorities and aligning outcomes to enterprise objectives.
• Proven ability to partner with business and IT stakeholders to identify, define, and implement best practices, standards, and operating models.
• Strong strategic and innovative mindset with experience identifying opportunities for process improvement, automation, and operational efficiency.
• Experience implementing and sustaining quality controls, governance frameworks, and compliance processes, with strong attention to detail and documentation rigor.
• Working knowledge of change management principles, including stakeholder engagement, communication planning, and adoption measurement.
• Familiarity with Agile and/or hybrid delivery models, including release management and continuous improvement practices.
• Experience leveraging data and metrics to drive decisions, monitor performance, and support service or portfolio health.
• CAPM or PMP certification.

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $/Yr. – $/Yr.
• Annual Bonus for eligible positions: 15%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and…