Application Support Project Leader

Summary Statement

The Application Support Specialist is part of the Judicial Information Center (JIC), the IT department for the judicial branch. This position is part of the team that serves as the configuration governance and release assurance authority for JIC, ensuring configuration integrity across all civil and criminal systems. In this role the Application Support Specialist validates, documents configuration changes implemented by vendors, manages configuration version control, assists with testing, conducts application training, and confirms readiness for release deployments.

• Experience with judicial or government IT systems.
• Familiarity with information security and data integrity practices in justice or public sector IT.
• Familiarity with platforms such as Contexte ACS, C-Track, CJIS, and/or equivalent court/case systems is strongly preferred.
• ITIL certification or formal training in configuration/change management frameworks.
• Working knowledge of system lifecycle management, release coordination, and regression testing practices.

The Application Support Specialist contributes to governance and assurance of configuration changes across civil and criminal applications, working as part of the broader Application Support and JIC teams. The role helps validate both vendor-delivered and internally developed configurations to ensure they align with judicial policy, approved business requirements, and established operational standards.

The specialist helps maintain configuration inventories, version‑controlled logs, and release assurance documentation, contributing to a consistent record of changes across environments. They participate in release validation by comparing test and production configurations and confirming that implemented functionality behaves as expected.

The role supports validation of configuration parameters in both the CMS and the main‑frame environment, ensuring that items such as case codes, cost schedules, user roles, and related parameters remain aligned with policy and approved workflows. They also assist in confirming the integrity of environment synchronization across test and production partitions.

As part of cross‑team governance, the specialist contributes documentation and input for release reviews, readiness assessments, and change control processes. This includes supporting the documentation, routing, and tracking of change requests to maintain an auditable record of decisions and approvals.

The specialist applies their system knowledge to develop test cases used to validate application functionality during releases, upgrades, and configuration changes. They also support the creation of training materials by documenting configuration and functionality, capturing screenshots or recordings, and sharing information with colleagues and judicial partners to help build operational knowledge across the Courts.

Finally, they participate in periodic configuration audits to ensure ongoing accuracy, policy compliance, and alignment of application behavior with business needs.

• Proven experience with configuration management, release governance, and change control processes in multi‑system environments.
• Strong understanding initializing processes of system configuration concepts—roles, workflows, fees, document templates, and business rules.
• Working organism es knowledge of SQL queries, relational data models, and dependencies across modules.
• Competence in documenting configurations, maintaining version history, and supporting audit readiness.
• Awareness of software release cycles, regression testing, and defect triage practices.
• Demonstrated ability to translate business requests into structured configuration changes under formal governance.
• Experience facilitating configuration review meetings, maintaining change logs, and coordinating approvals.
• Understanding of risk mitigation strategies for configuration changes, including rollback and validation steps.
• Commitment to following standard operating procedures, naming conventions, and documentation templates.
• Strong analytical ability to identify configuration dependencies, assess system impacts, and troubleshoot complex issues.
• Excellent documentation skills—able to produce detailed configuration guides, testing artifacts, and change summaries.
• Clear and professional written and verbal communication; capable of engaging with technical teams, vendors, and court SMEs.
• Ability to manage multiple priorities, track assignments, and meet governance timelines.