Unit Clerk II e​/o wknd & e​/o hol

Overview

Unit Clerk II - 11p-7:30a; e/o weekend & e/o holiday.

• To promote patient, physician, and staff satisfaction through proactive, supportive administrative services. Performs functions of receptionist, data entry clerk, order entry clerk and liaison to ancillary departments and inter-agencies. Performs clerical and related duties as required to facilitate effective patient care.
• Handle communication in the various areas of the Emergency Department using CCHS telephone etiquette policy.
• Receive records and relay messages promptly and courteously.
• Make 911 calls for Trauma Codes/Alerts, Codes/Alerts/other established emergent protocols.
• Place calls to physicians and other agencies for patient disposition as requested.
• Receive inter- and intra-departmental communications and address appropriately.
• Direct physicians to appropriate nursing personnel for physician orders.
• Deliver telephone messages to patients, nurses, providers promptly.
• Function as receptionist and direct patients and visitors; provide visitor passes at ED information desk.
• Use an ED tracker system functionality appropriately. Obtain patient signatures for consent to treat forms immediately following quick registration for the entire Emergency Department utilizing a workstation on wheels.
• Demonstrate knowledge of facility regulations regarding visitors.
• Confirm accurate demographic and ensure patient pharmacy information, including verification of certain insurance, motor vehicle information are up to date.
• Communicate effectively and efficiently with the registrar team in person or via the TEAMS online application.
• Maintain a solid working knowledge of Trauma Alerts and Codes specific to the Emergency Department, reducing patient risk while delivering immediate patient care.
• Perform clerical duties related to admission/discharge/transfer using the departmental established computer system.
• Maintain and complete Synergy/Orthopedic insurance forms for patient ortho equipment which includes but is not limited to printing records as requested by physician from the Power Chart system.
• Follow and adhere to the principles of five-star Customer Service care for all patients regardless of background.
• Make entries into reporting system to comply with HIPAA regulations for all information released to reporting agencies.
• Assist in development and implementation of customized new employee orientations.
• Precepting of new Emergency Department employees.
• Active members of various committees and work groups.
• Assist with records and reports, preparation and assembling of charts and forms.
• Assist administrative residents with follow-up including sending letters and faxes to physicians and outside agencies and other health care facilities.
• Always maintain patient confidentiality.
• Perform assigned work safely, adhering to established departmental and safety rules and practices; report any unsafe activities, conditions, hazards, or safety violations to supervisor in a timely manner.
• Perform other related duties as required or assigned, which are reasonably within the scope of position.

• High school graduate or equivalent.
• Two years’ clerical or related experience required.
• Experience in a patient care environment preferred.
• An equivalent combination of education and experience may be substituted.

• Exemplary prioritization and organization skills.
• Emotional stability to handle stress as a result of high volume, fast pace and multiple concurrent responsibilities.
• Ability to handle conflict and maintain composure.
• Ability to exercise good judgement and tact.
• Oral and written communication skills.
• Knowledge of clerical procedures and techniques.
• Ability to use telephone, paging systems, computer systems, fax machines, printers, copiers.
• Windows and web-based knowledge/skill.
• Ability to maintain confidentiality.
• Ability to locate and use reference materials.
• Ability to work as a team member and independently within guidelines.
• Ability to train/orient in an effective and efficient manner.
• Ability to type 30 wpm.

• None

Hourly Pay Range: $18.19 - $26.37

This pay rate/range…