Operational Risk Business Oversight Manager - Technology

Operational Risk Business Oversight Manager I - Technology

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Operational Risk Management (ORM) provides independent oversight of risk arising from City National Bank’s business processes. The Operational Risk Business Oversight (ORBO) team strengthens first‑line operational risk management in CNB Technology and Innovation. The ORBO Manager 1 challenges the quality, sufficiency, and completeness of first‑line operational risk practices against the ORM Framework and communicates outcomes through escalation and reporting.

• Review and challenge operational risk practices against the CNB operational risk framework and policies, including 1
  
  LOD risk identification, RCSA’s, KRIs, and ORE reporting.
• Evaluate control implementation, providing feedback to risk and control owners on control identification, documentation completeness, assessment approach, and issue remediation.
• Challenge remediation initiatives throughout the Issue Management Lifecycle, ensuring control deficiencies are addressed and sustained.
• Identify material existing and emerging risks aligned with assigned business units, ensuring risk appetite is maintained.
• Advise on 1
  
  LOD development and implementation of business processes and controls to adhere to operational risk governance.
• Challenge 1
  
  LOD risk monitoring and reporting, including metric trigger explanations and action plans.
• Review and challenge self‑identified issues and escalation in assigned coverage areas, applying the CNB Issue Management Policy.
• Influence and monitor progress of action plans to improve the risk and control environment arising from regulatory exams and events.
• Communicate issues and control gaps to stakeholders with high attention to detail.
• Document work in alignment with quality and content requirements, providing clear status updates.
• Exercise independent judgment in risk assessment and effective communication with business lines and management.
• Maintain authoritative knowledge of relevant laws, regulations, and policy, and act as an internal advisor on the ORM framework and related metrics.
• Support 2
  
  LOD audit and regulatory exam initiatives and execute additional departmental initiatives.

• Bachelor’s Degree or equivalent.
• Minimum 7 years of experience in the financial services industry.
• Minimum 5 years of experience in risk management, technology risk management, compliance, or IT audit.
• Minimum 3 years of IT control assurance experience.

• Bachelor’s degree or higher preferably in computer science, IT, accounting, or related fields; professional certifications such as CISA, CPA, CIA are a plus.
• Strong business knowledge of financial services and understanding of operational risk and technology risk management.
• Proficiency in internal control design and testing methodology, including issue management and resolution.
• Ability to handle complexity and ambiguity, manage conflict, and influence collaborative change.
• Excellent written and verbal communication, negotiation, presentation, and time‑management skills.
• Demonstrated ability to think critically, work independently, and thrive in a matrix environment.

Starting base salary: $99,000 – $176,000 per year (actual pay may vary by skills, experience, and location). Eligible for bonus and/or commissions.

• Comprehensive healthcare coverage (Medical, Dental, Vision) effective the first of the month following the start date.
• Generous 401(k) with company matching contribution.
• Career development through Tuition Reimbursement and internal upskilling resources.
• Valued Time Away benefits including vacation, sick, and volunteer time.
• Specialized health and family planning benefits (fertility, cancer, diabetes, and musculoskeletal support programs).
• Career mobility support from a dedicated recruitment team.
• Colleague Resource Groups to support networking and community engagement.

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged. All qualified applicants receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, or other protected basis.

Full‑time

Mid‑Senior level

Engineering and Information Technology