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Customer Service Rep Product Specialist

Product Operations & CX Lead

Job in Newark, New Castle County, Delaware, 19711, USA
Listing for: Daniyaltechnologies
Full Time position
Listed on 2026-03-03
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Product Specialist
  • Business
    Product Specialist
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A technology company is looking for a Product Operations & Customer Experience Manager to take ownership of support quality and customer experience. The ideal candidate will be deeply knowledgeable about the product, guiding internal teams and improving support quality. Core responsibilities include monitoring customer feedback, defining support standards, and ensuring an intuitive product experience. Strong analytical, communication, and problem-solving skills are essential, alongside experience in product or customer operations.
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