Dispatcher, Customer Service​/HelpDesk

Dispatcher / Customer Service Representative

Join to apply for the Dispatcher role at Sobieski Mechanical & Fire Protection

Location:

19713

About Sobieski Services, Inc.

Sobieski Services Inc., a division of J.

F. Sobieski Mechanical Contractors, is part of an $100 million mechanical contracting company that provides premier construction services to Delaware, South Eastern PA, Cecil County, Maryland markets. Over thirty years ago, Sobieski Services, Inc. was founded with the intention of offering high-quality plumbing and HVAC services with a strong emphasis on customer satisfaction. We believe in three core values that have made our company successful: integrity in every decision we make, treating all team members like family, and courage to always make the right decisions.

By putting an emphasis on these core values, we have been able to create strong, lasting relationships with our customers.

We acknowledge and value the talents and hard work of our team. Due to their dedication, we proudly offer great pay and benefits
. We work as a team with the combined goal to grow as a home services company and into experienced professionals. Which is why we offer expert in-house consultation services as well as unlimited earning potential and career advancement opportunities
.

As our dispatcher, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. Using your professional and friendly attitude, you answer incoming client calls and dispatch HVAC and plumbing service calls to field technicians. You schedule appointments to provide prompt, convenient service, as well as maximize our field technicians’ time and mileage.

Utilizing radio and tracking devices, you direct technicians accordingly. As necessary, you keep clients updated and informed. Additionally, you love learning and welcome constructive feedback for ultimate success. You truly demonstrate your value as our dispatcher by working hard to ensure maximum scheduling efficiency without compromising client satisfaction!

• At least one year of experience as a dispatcher
• Relevant customer service experience
• Basic computer skills including Microsoft Office
• Ability to type 35-45 WPM
• Ability to pass a background and drug test

Familiarity with the HVAC or plumbing industries would also be a plus but is not required.
We will train the right person! Are you dependable? Do you have excellent phone skills? Do you have a proven ability to meet or exceed set goals? Do you have good communication skills, both verbally and written? Are you attentive to detail? If so, then you might just be perfect for this Dispatcher / Customer Service Representative position!

If you feel that you would be a good fit for this Dispatcher / Customer Service Representative position, please fill out our initial mobile-friendly application so that we can review your information. We look forward to meeting you!