Fraud Representatives - Small Business Card - 2nd shift

Fraud Representative – Small Business Card – 2nd Shift

3 days ago – Be among the first 25 applicants

At Bank of America, we are driven by a common purpose to help make financial lives better through the power of every connection. This role delivers a great client experience for our small business cardholders and supports Responsible Growth.

Start Date:

3/16/26

Training

Hours:

Monday–Friday, 8:30 am–5:00 pm

Shift

Hours:

11:30 am–8:00 pm, Tuesday–Saturday or Sunday–Thursday depending on availability

Internal employees may be required to meet the workplace excellence policy if working from home.

• Identify client needs and recommend solutions when fraud has been identified
• Record data captured during client interactions accurately
• Escalate issues through appropriate channels for risk review, exception handling, or further analysis
• Read frequent updates and learning materials, often while on the call, and implement them into conversations with speed and accuracy
• Comply with industry regulations, bank procedures, integrity levels of the department’s system, and financial controls

• Passion, integrity, commitment and drive to deliver a positive, differentiated service that improves clients’ financial lives
• Strong understanding of how life events impact a client’s financial situation and ability to advise solutions and resolve complex problems creatively
• Excellent attendance record and reliability to adhere to the agreed work schedule
• Team‑player attitude; calls must be handled immediately, including weekends and holidays
• Effective and confident communication with all clients
• Ability to engage clients, anticipate questions, share information in plain language, build rapport, and handle objections
• Receptive to ongoing performance feedback and coaching
• Adaptive to new information and technology platforms
• Intermediate proficiency with computers and current technology
• Minimum 1 year of customer/client service experience, including handling difficult client situations

• 1+ years of experience in the banking/financial industry
• 2+ years of experience working in a client service capacity

• Conflict Management
• Customer and Client Focus
• Decision Making
• Fraud Management
• Oral Communications
• Active Listening
• Attention to Detail
• Data Collection and Entry
• Issue Management
• Problem Solving
• Adaptability
• Collaboration
• Critical Thinking
• Influence

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 2nd shift (United States of America)

Hours Per Week: 40