Customer Service Specialist

Customer Service Specialist

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This role supports the Crisis - Newark RRC program as a receptionist and provides clerical and administrative support.

$15.00/hr - $15.00/hr

Job Type: Part‑Time / Non‑Exempt
Shift: 8:00 am – 4:30 pm on Saturday and Sunday
Location: Crisis – Newark RRC
Salary / Hourly Wage: $15.00/hour

• Answers telephones and acts as receptionist, triaging calls and documenting pertinent information.
• Performs routine typing and other clerical tasks including organizing, filing, copying, and faxing.
• Maintains an organized office filing system that ensures confidentiality of all documents.
• Ensures the facility reception areas are neat and orderly at all times.
• Performs functions necessary for initial registration and inputs individual data into computer.
• Oversees the use, maintenance, and repair of office equipment.
• Assists in ordering and stocking office supplies as needed.
• Assists in gathering data required for billing and audit functions as requested.
• Maintains petty cash.
• Understands and adheres to RI International compliance standards as outlined in the Code of Conduct and Conflict of Interest Policies.
• Performs other related duties as assigned.

• Excellent computer skills, including Microsoft Office Suite.
• Effective verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Organizational ability with a high degree of accuracy.
• Works cooperatively in a team environment.
• High School Diploma or equivalent;
  Associate’s degree preferred.
• Minimum of one (1) year of clerical or office experience required.
• Must be able to pass de‑escalation training as defined by state requirements.
• Ability to maintain confidentiality and professionalism (HIPAA guidelines and regulations).
• Second‑chance employer; must pass a seven‑year background check, substance abuse testing as applicable, education verification, and if driving is required, a three‑year motor vehicle report and meet insurer eligibility.

• Company‑paid holidays (Full‑time only).
• Paid‑time off, accrued bi‑weekly (Full‑time only).
• Group life insurance (Full‑time only).
• Medical, dental, and vision plans start the first of the month following the start date (Full‑time only).
• Retirement plans with company match including 401k and Roth.
• Employee Assistance Programs (Full‑time only).

RI International is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

RI International is a second‑chance employer and considers qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please submit a request via the Accommodation request form.